Assistant Manager

Ontario Trillium Foundation; Lawton (OK); On-site; USD 32,000 - 45,000; Full time

Job summary

Little Caesars is hiring an Assistant Manager to oversee shift operations, guest experience, and sales performance. You will supervise team members, ensure brand standards, and drive profitability during your shift.

In this role you will manage opening/closing duties, resolve guest issues, and maintain food safety, costs, and cash handling while coaching colleagues for excellent service.

Responsibilities

• Serves customers correct, complete orders within service time goals and standards.
• Lead team members on shifts, assign tasks, provide feedback and training.
• Utilize huddle board to position the team effectively.
• Know and support personnel policies, labor laws and safety procedures.
• Ensure all security procedures including opening/closing are executed.
• Transition into opening/closing duties and manage shift changes.
• Provide great guest service to ensure guest satisfaction.
• Resolve guest complaints and issues promptly.
• Direct and coach team to open, transition, and close shifts.
• Manage line organization and delegate duties to team members.
• Uphold product quality standards and work the line as needed.
• Promote sales during shifts through suggestive selling and promotions.
• Execute and support all food safety requirements, manage costs and waste.
• Count drawers and follow daily cash handling procedures.

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.