Assistant Manager

Little Caesars | OK & TX; Lawton (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

Little Caesars in Lawton, OK, seeks an Assistant Manager to oversee shift operations, guest experience and store profitability. You will supervise team members, ensure timely service, manage cash and costs, and execute brand standards on a daily basis.

In this role you will lead opening/closing processes, handle customer issues, and support staff training while following safety and labor regulations to maintain high quality and guest satisfaction during every shift.

Responsibilities

• Lead shift team, assign tasks, provide feedback and training.
• Ensure orders meet service time goals and customer standards.
• Utilize huddle board to position the team and communicate priorities.
• Follow personnel policies, labor laws and safety procedures.
• Ensure security procedures during opening/closing, cash handling and cash controls.
• Open, transition and close shifts; supervise colleagues, motivate and coach.
• Promote sales through in-store promotions and suggestive selling.
• Maintain product quality standards and oversee line operations.
• Handle guest complaints and resolve issues to ensure satisfaction.
• Complete required e-learning modules as needed.

Skills

Team leadership

Customer service

Shift management

Training

Food safety

Cash handling

Promotions knowledge

Labor law awareness

Safety procedures

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.