Assistant Manager

Little Caesars | PFLC, LLC; Gallatin (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Little Caesars | PFLC, LLC is seeking an Assistant Manager to oversee shift operations and ensure exceptional guest experiences during each shift in Gallatin, TN. You will supervise team members, execute brand standards, and drive sales while controlling costs and labor.

The role involves leading opening and closing tasks, training staff, enforcing safety procedures, and resolving guest concerns to ensure profitability and customer satisfaction.

Qualifications

• Customer service excellence and guest satisfaction as priority.
• Ability to lead a team and train staff on shift.
• Adherence to food safety and sanitation standards.

Responsibilities

• Serve customers with accurate, complete orders within time goals.
• Lead shift teams, assign tasks, provide feedback and training.
• Use huddle board to coordinate tasks and communicate goals.
• Understand personnel policies, labor laws and safety procedures.
• Ensure security procedures and cash handling on shift.
• Cover opening/closing duties and motivate staff to perform well.
• Resolve guest complaints and promote upselling.

Skills

Guest service

Team leadership

Food safety

Cash handling

Labor laws

Education

High school diploma

Tools

POS system

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.