Assistant Manager

Ben & Jerry's Connecticut; Ridgewood (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay $20–24/hr incl tips

Free ice cream

Leadership training incl path to Shop/

Flexible schedules

Job summary

Ben & Jerry's Connecticut is seeking an Assistant Manager to be a hands-on leader who helps run the shop day to day, sets the tone for outstanding guest service, and supports the growth and development of the team. This role is a strong step toward becoming a Shop Manager, offering paid leadership training, real responsibility, and a visible impact on the shop’s performance and culture.

You will lead shifts, coach staff, and help ensure friendly, fast service while maintaining accurate cash

Qualifications

• Leadership or supervisory experience in food service or retail.
• Strong communication and problem-solving skills.
• Reliable with a positive attitude.
• Willingness to learn and grow.

Responsibilities

• Lead and coach staff during shifts.
• Oversee operations: cash handling, inventory, scheduling, opening/closing.
• Train team to deliver fast, friendly guest service.
• Provide feedback and foster positive culture.
• Support events and shop goals; step in for Shop Manager when needed.

Skills

Leadership experience

Communication skills

Problem solving

Reliability

Job description

Company Overview

We are a values-driven ice cream shop focused on creating memorable experiences for our guests and a growth-focused environment for our team. Every shift is about great service, great products, and a positive place to work.

We believe in developing leaders from within, celebrating wins together, and yes—enjoying plenty of ice cream along the way.

The Opportunity

As an Assistant Manager, you will be a hands‑on leader who helps run the shop day‑to‑day, sets the tone for outstanding guest service, and supports the growth and development of your team. You will play a key role in keeping operations smooth, guests happy, and the team engaged.

This role is a strong step toward becoming a Shop Manager, offering paid leadership training, real responsibility, and the chance to make a visible impact on your shop’s performance and culture.

What You’ll Do

• Lead, coach, and support scoopers and shift leads during busy shifts and day‑to‑day operations.
• Oversee core shop operations, including cash handling, inventory checks, scheduling, and opening/closing procedures.
• Model legendary guest service and train your team to deliver friendly, fast, and consistent experiences.
• Help your team grow by giving feedback, recognizing great work, and fostering a positive, accountable culture.
• Support community events, in-store promotions, and shop goals while stepping in for the Shop Manager when needed.

What Success Looks Like

• Within the first few months, you confidently run shifts, handle opens and closes, and keep operations on track with minimal oversight.
• Your team looks to you for support and guidance, and you help maintain strong morale, low turnover, and a collaborative atmosphere.
• Guest feedback is consistently positive, with strong scores and repeat customers who love coming back.
• Shop processes—cash control, inventory, and scheduling—are accurate, reliable, and contribute to smooth, efficient shifts.

What We’re Looking For

• Leadership or supervisory experience, ideally in food service or retail, with comfort running a busy shift.
• Clear, positive communication skills and the ability to solve problems calmly and quickly.
• Reliability, a strong sense of responsibility, and a positive attitude that lifts the team.
• A genuine drive to learn, grow, and help others develop their skills and confidence.

Compensation And Benefits

• $20–24 per hour (including tips).
• Free ice cream and a fun, team‑oriented work environment.
• Paid leadership training and a real path to becoming a Shop Manager.
• Flexible schedules.