Assistant Manager

Ben & Jerry's Connecticut; Canton (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Free ice cream

Flexible schedules

Paid leadership training

Job summary

Ben & Jerry's Connecticut is seeking an Assistant Manager to lead the shop floor, coach scoopers and shift leads, and ensure every guest leaves happier than they arrived. This hands-on leadership role keeps you on the floor, solving problems, training teammates, and setting the tone for daily operations.

This role provides a clear path toward Shop Manager with paid leadership training and plenty of opportunities to grow within our values-driven environment.

Qualifications

• Leadership experience in food service or retail.
• Strong communication and problem-solving in busy environments.
• Reliable with a positive attitude and accountability.

Responsibilities

• Lead, coach, and support scoopers and shift leads so every shift runs smoothly and guests have a great experience.
• Own key daily operations such as cash handling, inventory checks, scheduling support, and opening/closing the shop.
• Set and model high standards for guest service, and train team members to deliver friendly, consistent, efficient service.
• Help your team learn and grow by giving feedback, celebrating wins, and building a positive, accountable culture.
• Support community events, promotions, and shop goals that strengthen our brand and bring guests back.

Skills

Leadership

Communication

Problem-solving

Teamwork

Job description

Company Overview

We are a values-driven ice cream shop committed to creating a welcoming environment for both our guests and our team. Our focus is simple: serve great ice cream, treat people with respect, and make every visit a bright spot in someone’s day.

Company Overview

We are a values-driven ice cream shop committed to creating a welcoming environment for both our guests and our team. Our focus is simple: serve great ice cream, treat people with respect, and make every visit a bright spot in someone’s day.

We believe in growing leaders from within, investing in training, and building a culture you can genuinely be proud to be part of.

The Opportunity

As an Assistant Manager, you will play a key role in running the shop day to day, leading a team of scoopers and shift leads, and making sure every guest leaves happier than when they arrived. This is a hands-on leadership role where you’ll be on the floor, coaching, problem-solving, and setting the tone for the team.

If you’re ready to level up from crew or shift lead into real leadership responsibilities, this role gives you a clear path toward becoming a Shop Manager, with paid leadership training and plenty of chances to grow.

What You'll Do

• Lead, coach, and support scoopers and shift leads so every shift runs smoothly and guests have a great experience.
• Own key daily operations such as cash handling, inventory checks, scheduling support, and opening/closing the shop.
• Set and model high standards for guest service, and train team members to deliver friendly, consistent, efficient service.
• Help your team learn and grow by giving feedback, celebrating wins, and building a positive, accountable culture.
• Support community events, promotions, and shop goals that strengthen our brand and bring guests back.

What Success Looks Like

• Within your first few months, you are confidently running shifts, handling openings/closings, and keeping operations smooth without constant oversight.
• Your team looks to you for guidance, and you regularly coach scoopers and shift leads to improve service, speed, and teamwork.
• Guest feedback is consistently positive, with fewer service issues and quick, professional resolution when problems arise.
• The Shop Manager can step away knowing you will maintain standards, support the team, and help the shop hit its daily and weekly goals.

What We're Looking For

• Previous leadership or supervisory experience, ideally in food service or retail.
• Strong communication and problem-solving skills, especially in busy or high-energy environments.
• Reliability, a positive attitude, and a strong sense of accountability to your team and guests.
• A genuine drive to grow, learn, and help others develop their skills and confidence.

Compensation And Benefits

• $20–$24 per hour (including tips).
• Free ice cream, flexible schedules, and paid leadership training.
• Real growth path with Assistant Manager as a step toward Shop Manager.