Assistant Manager

Ben & Jerry's Connecticut; New Haven (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Free ice cream

Flexible schedules

Paid leadership training

Job summary

Ben & Jerry's Connecticut is seeking an Assistant Manager to lead daily shop operations, coach the team, and ensure outstanding guest service. This hands-on leadership role offers growth opportunities and a clear path toward becoming a Shop Manager.

You will open and close the store, manage cash and inventory, and develop staff through training, feedback, and recognition, while contributing to community events and shop goals.

Qualifications

• Previous leadership or supervisory experience; food or retail experience is a strong plus.
• Clear, positive communication skills and the ability to solve problems in real time.
• Reliability, ownership, and accountability with a growth mindset.

Responsibilities

• Lead, coach, and support scoopers and shift leads to deliver excellent service.
• Oversee daily operations, including cash handling, inventory, scheduling, and opening/closing the shop.
• Set and model high guest-service standards and resolve issues professionally.
• Develop team members through on-the-job training, feedback, and recognition.
• Support community events and shop goals to boost neighborhood reputation.

Skills

Leadership

Communication

Reliability

Job description

Company Overview

We are a values-driven ice cream shop focused on creating memorable experiences for our guests and meaningful growth opportunities for our team. Every shift is about great service, smooth operations, and a fun, welcoming atmosphere.

We believe in developing leaders from within, supporting our community, and yes, enjoying plenty of ice cream along the way.

The Opportunity

As an Assistant Manager, you will be a key leader in the shop, helping run day-to-day operations while coaching and developing your team. You will set the tone for guest service, keep things running smoothly behind the scenes, and step up when the Shop Manager is out.

This is a hands-on leadership role where you can grow your management skills, make an impact on your team and your guests, and build a real path toward becoming a Shop Manager.

What You’ll Do

• Lead, coach, and support scoopers and shift leads to deliver consistently excellent service.
• Oversee daily operations, including cash handling, inventory, scheduling, and opening/closing the shop.
• Set and model high standards for guest experience, resolving issues with professionalism and care.
• Develop team members through on-the-job training, feedback, and recognition so everyone grows and wins together.
• Support community events and shop goals, contributing to a positive reputation in the neighborhood.

What Success Looks Like

• Within your first few months, you can confidently run shifts, open and close the shop, and handle cash and inventory with accuracy.
• Your team looks to you for guidance and feedback, and you help create a positive, motivated, and accountable work environment.
• Guest feedback reflects friendly, fast, and consistent service, even during busy times.
• You actively contribute to shop goals, including sales, labor, and waste reduction, while helping prepare yourself for the next step toward Shop Manager.

What We’re Looking For

• Previous leadership or supervisory experience; food or retail experience is a strong plus.
• Clear, positive communication skills and the ability to solve problems in real time.
• Reliability, a strong sense of ownership, and a focus on accountability and follow-through.
• A genuine drive to grow, develop others, and foster a supportive, fun team culture.

Compensation And Benefits

• $20–$24 per hour (including tips).
• Free ice cream, flexible schedules, and paid leadership training.
• Pathway to future advancement, including the opportunity to grow into a Shop Manager role.