Assistant Manager

Planet Fitness; Weehawken (NJ); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Opportunity for advancement

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Free uniforms

Health insurance

Descrizione del lavoro

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and ensure a top-notch, Judgment Free member experience while supporting financial success of the club.

You will assist in recruiting, training and developing a high-performing staff, maintaining a welcoming atmosphere, and backing up the Club Manager as needed. This role emphasizes customer service, staff supervision, and efficient front desk operations.

Competenze

• Customer service skills required.
• Ability to supervise, diplomatically lead and listen to staff.
• Basic computer proficiency including Microsoft Office and Excel.
• Hard working, enthusiastic and energetic attitude.
• Strong problem resolution skills required.
• High school diploma or GED equivalent required.
• Must be 18 years or older.

Mansioni

• Assist in recruiting, hiring, training and developing a high performing staff including Member Service Representatives, Trainers and Custodians.
• Maintain a welcoming atmosphere for all members and guests and ensure staff follow superior customer service guidelines.
• Provide backup support to Club Manager; assist with scheduling and supervising staff.
• Oversee member service to ensure a superior customer experience at all times.
• Resolve or escalate employee issues or concerns as needed.
• Handle front desk activities: answer phones, check members in, sign up new members, and give tours.
• Oversee facility cleanliness and maintenance; assist in ordering supplies within budget.
• Track statistics and reports on a weekly, monthly, and annual basis.
• Provide backup support where needed.

Conoscenze

Customer service skills

Supervisory

Diplomacy and listening skills

Basic computer proficiency

Hard working

Energetic

Strong problem resolution skills

Formazione

High school diploma/GED equivalent

Strumenti

Microsoft Office

Excel

Descrizione del lavoro

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Customer service skills
• Supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite & Excel).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.