Assistant Manager

Planet Fitness; Little Ferry (NJ); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Advancement

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Free uniforms

Health insurance

Descrizione del lavoro

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a premium, Judgement Free member experience while driving financial success at the Little Ferry club.

In this role you will recruit, train and supervise a team including Member Service Representatives, Trainers and Custodians, while maintaining a welcoming environment and ensuring outstanding service. A hands-on leader with strong communication skills is essential.

Competenze

• Customer service skills
• Supervisory, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite & Excel)
• Hard working, enthusiastic and energetic
• Strong problem resolution skills

Mansioni

• Assist in recruiting, hiring, training and developing a high performing staff.
• Maintain a welcoming atmosphere for all members, guests and prospective members and ensure superior customer service.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - ensuring staff provides a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.

Conoscenze

Customer service

Supervisory

Microsoft Excel

Communication

Formazione

High school diploma/GED

Strumenti

Microsoft Office Suite

Excel

Descrizione del lavoro

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Customer service skills
• Supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite & Excel).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.