Assistant Manager

Planet Fitness Franchising, LLC; Bozeman (MT); In loco; USD 35.000 - 48.000; Tempo pieno

Descrizione del lavoro

Planet Fitness Franchising, LLC is seeking an Assistant Manager to help oversee gym operations and deliver an exceptional, Judgement Free member experience while driving financial performance. You will assist in recruiting, training, and supervising staff, and ensure a welcoming atmosphere for members and guests.

The role emphasizes front desk oversight, member services, and collaboration with the Club Manager on scheduling, cleanliness, and reporting.

Competenze

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.

Mansioni

• Assist in recruiting, hiring and developing a high performing staff.
• Maintain a welcoming atmosphere and ensure superior customer service.
• Provide backup support to Club Manager; schedule and supervise staff.
• Oversee front desk activities: answer phones, check members in, tours.
• Assist with cleanliness, maintenance and supplies budgeting.
• Track statistics and reports weekly, monthly and annually.
• Backup for any employee who is absent and resolve member issues.

Conoscenze

Customer service

Staff supervision

Communication skills

Problem solving

Energetic

CPR Certification

Formazione

High school diploma/GED

Strumenti

Microsoft Office

Descrizione del lavoro

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.