Assistant Manager

Planet Fitness; Santa Rosa (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Planet Fitness in Santa Rosa, CA is seeking an Assistant Manager to help oversee gym operations and ensure a positive, Judgment Free member experience while contributing to the club's financial success. You will assist in recruiting and developing staff, supervise front desk activities, manage member services, and coordinate scheduling.

The role emphasizes customer service, team leadership, and maintaining a clean, welcoming facility.

Qualifications

• Requires strong customer service experience with fitness industry preferred.
• Experience as Member Service Representative at Planet Fitness preferred.
• Supervisory, diplomatic and listening skills required.
• CPR Certification required.
• High school diploma or GED required.

Responsibilities

• Assist in recruiting, hiring and developing a high performing staff.
• Maintain welcoming atmosphere and ensure superior customer service.
• Provide backup support to Club Manager; schedule staff.
• Oversee front desk activities: check-in, tours, member assistance.
• Assist in cleanliness, maintenance and supply orders.
• Track statistics and prepare reports (weekly, monthly, yearly).
• Back up for absent employees.

Skills

Customer service

Staff supervision

Communication

Education

High school diploma or GED

Tools

MS Office

Job description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.