Assistant Manager

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness in Cherry Hill, NJ is seeking an Assistant Manager to help oversee daily gym operations and deliver a top-tier ’Judgement Free’ member experience. You will assist in recruiting, training, and supervising staff while ensuring exceptional customer service across the front desk and fitness floor.

The role supports the Club Manager, manages scheduling, handles member inquiries, tours prospective members, and coordinates cleanliness and supplies within budget.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Responsibilities

• Assist in recruiting, hiring and developing a high performing staff.
• Maintain a welcoming atmosphere and ensure superior customer service.
• Assist with staff management and scheduling.
• Oversee member service to ensure a superior experience.
• Handle front desk duties: answer phones, check-ins, tours.
• Oversee cleanliness and maintenance of the facility.
• Assist in ordering supplies within club budget.
• Track statistics and prepare reports (weekly, monthly, yearly).
• Provide backup support for absent employees.

Skills

Customer service

Staff supervision

Communication

Microsoft Office

CPR Certification

Education

High school diploma or GED

Job description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.