Assistant Manager

Planet Fitness - NJ/MA One World Fitness; Pennsville Township (NJ); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Planet Fitness NJ/MA One World Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a exceptional Judgement Free member experience while driving club profitability.

The role focuses on recruiting and developing staff, maintaining a welcoming atmosphere, and ensuring top-notch member service. You will support the Club Manager, supervise front desk operations and coordinate daily activities.

Formación

• Superior customer service skills.
• Experience as Member Service Representative at Planet Fitness.
• Strong supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• CPR Certification.
• High school diploma/GED equivalent.
• Must be 18 years of age or older.

Responsabilidades

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist in Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: answer phones, check members into the system, new member sign-up, tours, and facilitate member requests.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Conocimientos

Customer service

Planet Fitness experience

Supervisory

Diplomacy

Microsoft Office

CPR Certification

HS Diploma

Age 18+

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist in Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.