Assistant Manager

Planet Fitness; Belleville (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Free uniforms

Health insurance

Job summary

Planet Fitness in Belleville, NJ is seeking an Assistant Manager to help oversee daily gym operations and ensure a welcoming, Judgement Free member experience while driving club profitability.

You will assist in recruiting and mentoring staff, manage front desk activities, coordinate tours for prospective members, maintain cleanliness, and monitor safety and service standards.

Qualifications

• Customer service skills required.
• Supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite & Excel).
• Hard working, enthusiastic and energetic.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Skills

Customer service

Supervisory

Diplomacy

Active listening

Microsoft Office

Excel

Hard working

Energetic

Problem solving

Education

High school diploma/GED

Tools

Microsoft Office

Excel

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Customer service skills
• Supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite & Excel).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.