Assistant Manager Full Time

Planet Fitness; Mantua Township (NJ); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Planet Fitness in Mantua Township, NJ seeks an Assistant Manager to help oversee daily gym operations and ensure an exceptional Judgement Free member experience while supporting financial performance.

You will recruit and develop a high-performing staff, supervise front desk activities, and assist the Club Manager with scheduling, training, and member relations to maintain a welcoming and efficient facility.

Qualifications

• Excellent customer service skills with a track record in a guest-facing role.
• Demonstrated ability to supervise staff and coordinate multiple tasks.
• Proficiency with Microsoft Office; basic computer/labour reporting.
• CPR certification is required.
• Problem-solving and conflict-resolution abilities.
• Experience as a Member Service Representative is preferred at Planet Fitness.

Responsabilités

• Assist in recruiting, hiring and developing staff including Member Service Representatives, Trainers and Custodians.
• Help maintain a welcoming atmosphere and ensure staff follow superior customer service guidelines.
• Provide backup support to Club Manager and assist in scheduling and supervising staff.
• Oversee member service quality and ensure a high level of customer experience.
• Resolve or escalate employee issues as needed.
• Assist front desk duties: answer calls, check members in, and support new member sign-ups and tours.
• Support facility cleanliness and maintenance; assist with supply ordering within budget.
• Track weekly, monthly and annual statistics and reports; provide backup when staff are absent.

Connaissances

Superior customer service

Staff supervision

Microsoft Office

CPR Certification

Problem resolution

Member Service Representative—Planet  

Formation

High school diploma / GED

Outils

Microsoft Suite

Description du poste

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.