Assistant Manager

Planet Fitness - Eclipse Fitness Group; Marietta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Job summary

Planet Fitness - Eclipse Fitness Group is seeking an Assistant Manager to help oversee gym operations and deliver a top-notch, judgment-free member experience while supporting a financially successful club.

The role involves recruiting, training, scheduling, and supervising staff, ensuring exceptional member service, and backing up the Club Manager as needed. CPR certification and a high school diploma are required.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Must be 18 years of age or older.

Responsibilities

• Assist in recruiting, hiring and developing a high performing staff.
• Maintain a welcoming atmosphere and ensure superior customer service.
• Assist with Staff Management and back up Club Manager as needed.
• Oversee member service to ensure a superior experience.
• Assist in scheduling and supervising staff and handling absences.

Skills

Customer service

Staff supervision

Communication

Education

High school diploma or GED

Tools

Microsoft Suite

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Employee discounts

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed. Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.