Assistant Manager

Planet Fitness - NJ/MA One World Fitness; Cinnaminson Township (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

A fitness center in Cinnaminson Township is seeking an Assistant Manager to help oversee gym operations and ensure an exceptional member experience. Responsibilities include staff recruitment, member service oversight, and maintaining a welcoming atmosphere. The ideal candidate has superior customer service skills and preferably experience in the fitness industry. A high school diploma and CPR certification are required.

Qualifications

• Experience working as a Member Service Representative at Planet Fitness is preferred.
• Current CPR Certification is required.
• Must be 18 years of age or older.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Ensure staff provides a superior customer experience.
• Maintain cleanliness and maintenance of the facility.
• Oversee member services and ensure a superior customer experience at all times.
• Resolve or escalate employee issues or concerns as appropriate.
• Assist with front desk duties: answer phones, assist callers, and answer questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering supplies within budget; track statistics and reports (weekly, monthly, annually).
• Provide backup support for absent employees.

Skills

Superior customer service skills

Solid supervisory skills

Problem resolution skills

Basic computer proficiency

Basic computer proficiency

CPR Certification

Education

High school diploma/GED equivalent

Tools

Microsoft Office

Job description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.