Assistant Manager

Planet Fitness Franchising, LLC; Laramie (WY); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness Franchising, LLC in Laramie, WY is seeking an Assistant Manager to help oversee gym operations and deliver a superior, welcoming member experience. You will support front desk activities, member services, staffing, and cleanliness to sustain a financially successful club.

The role requires strong customer service, supervisory skills, and CPR certification, with a high school diploma as a baseline qualification. Join a team that values energy and teamwork.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Skills

Customer service

Staff supervision

MS Office

CPR Certification

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.


• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.


• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  
  
  
  • Assist in scheduling and supervising staff.
  
  
  
  


• 
  
  
  
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  
  
  
  


• 
  
  
  
  • Assist in resolving or escalating employee issues or concerns.
  
  
  
  


• Involved in all front desk related activities including:
  
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  
  


• 
  
  
  
  • Check members into the system.
  
  
  
  


• 
  
  
  
  • New member sign-up.
  
  
  
  


• 
  
  
  
  • Take prospective members on tours.
  
  
  
  


• 
  
  
  
  • Facilitate all member requests, issues and questions.
  
  
  
  


• Assist in overseeing cleanliness and maintenance of facility.


• Assist in ordering of supplies using specific budget based on club requirements.


• Assist in tracking statistics and reports (weekly, monthly, and annually).


• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.


• Experience working as a Member Service Representative at Planet Fitness.


• Solid supervisory, diplomacy and listening skills.


• Basic computer proficiency (Microsoft Suite).


• Hard working, enthusiastic and energetic!


• Strong problem resolution skills.


• Current CPR Certification required.


• High school diploma/GED equivalent required.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occasionally lift up to 75 lbs.


• Will occasionally encounter toxic chemicals during shift.