Assistant Spa Manager

Bloomfield Wax and Skin Care Center; Bloomfield (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Competitive compensation

Commission opportunities

Employee discounts

Job summary

Bloomfield Wax and Skin Care Center is seeking an experienced Spa Manager to oversee the daily operation of the spa, maximize profits, and ensure exceptional customer service. You will lead the team to operate with peak efficiency through coordination, communication, and cooperation, while maintaining a serene, spotless environment.

The ideal candidate has 3+ years of spa management experience, knowledge of spa treatments, and proficiency with Meevo software.

Qualifications

• 3+ years of spa management experience.
• Knowledge of professional spa treatment and services.
• Proven leadership training and strong work ethic.
• Excellent customer service skills.
• Efficient, well-organized and able to multitask.
• Motivated, enthusiastic, and able to motivate others.
• Good troubleshooting and problem-solving abilities.
• Excellent communication skills.
• Proficient with Meevo spa software.
• Maintain a professional appearance at all times.

Responsibilities

• As Spa Manager, direct and organize spa operations to maximize profits via superb service.
• Lead staff to peak efficiency through coordination, communication, and cooperation.
• Responsible for daily operations across defined areas.
• Create marketing strategies to maximize revenue and profits.
• Perform data analysis to drive business decisions.
• Plan and direct to meet daily operational needs.
• Track staff schedules to optimize capacity, revenue, and profits.
• Maintain cleanliness and a soothing ambiance.
• Manage inventory effectively.
• Ensure high client satisfaction and resolve complaints.
• Hire, train, supervise, develop, and mentor staff per policies.
• Motivate and empower the team to high standards.
• Keep employees current on licensure and certifications.
• Stay updated on spa trends and incorporate into menus, promos, and marketing.
• Demonstrate professional behavior to staff and guests.
• Provide feedback in a professional manner.

Skills

Spa management

Spa treatments knowledge

Leadership training

Customer service

Multitasking

Motivated & Enthusiastic

Troubleshooting

Communication

Meevo software

Professional appearance

Tools

Meevo software

Job description

Bloomfield Wax and Skin Care Center.

Qualifications:

• 3+ years of successful spa management experience.
• Must have Knowledge of professional spa treatment, Skin Care and Services.
• Effective proven leadership training skills with a strong work ethic.
• Excellent customer service skills.
• Must be Efficient, well-organized with the ability to multitask.
• Must be motivated and enthusiastic with the ability to keep the team encouraged.
• Must possess the ability to troubleshoot difficult situations.
• Excellent Communication skills.
• Proficient in spa software (Meevo).
• Must maintain a professional appearance at all times.

Responsibilities:

• As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.
• Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.
• The individual in this position is responsible and accountable for specific aspects of daily operations.
• Create marketing strategies aimed at maximizing revenue and profits.
• Perform data analysis that drives business decisions and success.
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, and resolve service complaints.
• Hire, train, supervise, develop, and mentor all team members according to Establishments policies and procedures.
• Motivate and empower the team to achieve high standards.
• Ensures all employees are current in any required licensure and certifications.
• Keeps up-to-date on spa trends and incorporates them into the treatment menu and promos and all marketing campaigns with support from the owners.
• Demonstrate desired behavior to staff, including customer service, staff interaction, and guest follow-up.
• Provides Feedback in a Professional Manner.
• Ensure a high level of client service and execution of organizational standards.

Benefits:

• Growth opportunities.
• Competitive compensation.
• Commission opportunities.
• Employee discounts.