Assistant Manager

RoShay Services; Mankato (MN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Career growth opportunities

Educational assistance

Health benefits

Paid time off

Employee assistance programs

Uniforms

Discounts

401(k) plan with matching

Accommodations for disabilities

Job summary

RoShay Services in Minnesota is seeking an Assistant Service Center Manager to support daily operations and lead a frontline team. You will supervise staff, schedule shifts, perform vehicle maintenance, educate guests, and ensure a safe, clean service center.

The role emphasizes customer service excellence, KPI awareness, weekend availability, and the ability to lift up to 50 pounds. A high school diploma and English fluency are required, with competitive hourly pay and benefits.

Qualifications

• 1 year of supervisory experience in retail or service environments.
• Ability to work in a fast-paced setting and analyze KPI data.
• Fluency in English.
• High school diploma or equivalent required.
• Weekend availability as needed.

Responsibilities

• Perform vehicle maintenance and educate guests on services.
• Supervise daily operations and train team members.
• Ensure high-quality customer service and build loyalty.
• Develop work schedules and assist with inventory management.
• Maintain a safe, organized, and clean work environment.
• Lead opening and closing procedures, ensuring safety protocols.

Skills

Supervisory experience

Customer-focused mindset

KPI data analysis

English fluency

Weekend availability

Education

High school diploma or equivalent

Job description

Role Overview:

As an Assistant Service Center Manager, you will support the Service Center Manager by leading daily operations, supervising and training staff, and ensuring excellent customer service. Your responsibilities include performing vehicle maintenance, educating guests, building customer loyalty, managing employee schedules, assisting with inventory, and maintaining safety and cleanliness standards. You will also help open and close the center, ensuring all protocols are followed, and foster team development.

Qualifications & Skills:

Candidates should have at least 1 year of supervisory experience, preferably in retail or service environments, with a customer-focused mindset. Ability to work in a fast-paced setting, analyze KPI data, and make sound judgments is essential. Flexibility for weekend work, fluency in English, and a high school diploma or equivalent are required. Physical ability to stand for long periods, lift up to 50 pounds, and work in non-climate-controlled environments is necessary.

Key Duties

• Perform vehicle maintenance and educate guests on services
• Supervise daily operations and train team members
• Ensure high-quality customer service and build loyalty
• Develop work schedules and assist with inventory management
• Maintain a safe, organized, and clean work environment
• Lead opening and closing procedures, ensuring safety protocols

Benefits include:

competitive hourly pay, career growth opportunities, educational assistance, health benefits, paid time off, employee assistance programs, uniforms, discounts, and a 401(k) plan with matching contributions. We value diversity and are committed to providing accommodations for applicants with disabilities.