Assistant Manager

Hand & Stone Massage and Facial Spa; Lehi (UT); Hybrid; USD 55,104,000 - 80,727,360; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses

Leadership development opportunities

Positive work environment

Growth with leading spa brand

Job summary

Hand & Stone Massage & Facial Spa in Lehi, UT seeks an Assistant Spa Manager to lead our front desk, grow memberships, and help build a positive, high‑performing culture. This hands‑on leadership role coaches the team to exceed sales and service expectations while ensuring smooth operations.

You will oversee bookings, drive rebooking and upgrades, promote gift cards, and maintain a warm, professional environment. Weekend availability required.

Qualifications

• Experience leading teams and driving sales.
• Excellent communication and customer service skills.
• Ability to coach and develop front desk staff.

Responsibilities

• Lead front desk membership sales and coach receptionists.
• Deliver an exceptional guest experience with five-star service.
• Oversee booking accuracy and scheduling.
• Drive rebooking, upgrades, and gift card promotions.
• Maintain professional front desk appearance and culture.

Skills

Leadership

Sales

Customer service

Coaching

Communication

Job description

Assistant Spa Manager – Sales & Operations Leader

Hand & Stone Massage & Facial Spa – Lehi, UT

Competitive Hourly Pay + Performance Bonuses

Are you a natural leader who loves coaching people, driving sales, and creating an exceptional customer experience?

Hand & Stone is looking for an Assistant Spa Manager who can lead our front desk team, grow memberships, and help build a positive, high‑performing culture.

This is a hands‑on leadership position. You'll lead by example while coaching the team to consistently exceed sales and service expectations.

Primary Responsibilities

1. Lead Membership Sales (Our #1 Priority)

   • Lead the front desk team in membership sales.
   • Coach receptionists to confidently present memberships.
   • Track performance and celebrate wins.
   • Ensure every qualified guest is offered a membership.
   • Be confident, energetic, and comfortable asking for the sale.

2. Deliver an Exceptional Guest Experience

   • Ensure every guest is greeted immediately with warmth and positive energy.
   • Coach team members to provide five‑star customer service.
   • Resolve guest concerns professionally.
   • Create a welcoming environment that guests want to return to.

3. Oversee Booking Accuracy

   • Ensure appointments are booked correctly.
   • Verify schedules, therapist availability, and guest preferences.
   • Coach team members to minimize booking errors.

4. Drive Rebooking

   • Train the team to confidently recommend follow‑up appointments.
   • Monitor rebooking performance.
   • Build long‑term guest relationships through consistent scheduling.

5. Increase Upgrades & Additional Services

   Lead by example in recommending upgrades, enhancements, and spa services that improve the guest experience while growing revenue.

6. Promote Gift Card Sales

   Help the team confidently discuss gift card promotions for birthdays, holidays, anniversaries, and special occasions.

7. Lead with Professionalism

   • Leading by example every shift.
   • Coaching and holding team members accountable.
   • Maintaining a professional appearance and attitude.
   • Staying off personal phones while working.
   • Standing to greet guests whenever possible.
   • Opening doors for guests.
   • Offering water and warm neck wraps.
   • Maintaining a clean and organized front desk.
   • Creating a warm, friendly, and welcoming atmosphere every day.

8. Coach, Develop & Hold the Team Accountable

   • Train new receptionists.
   • Coach sales and customer service skills.
   • Conduct daily encouragement and accountability.
   • Help recruit and retain top performers.
   • Ensure schedule coverage for opens, closes, weekends, and holidays.
   • Foster a positive, team‑first culture built on ownership and accountability.

Qualifications

• Leadership or management experience preferred.
• Sales experience with a proven ability to coach others.
• Excellent communication and customer service skills.
• Organized, dependable, and solution‑oriented.
• Comfortable leading by example in a fast‑paced environment.
• Available to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive hourly pay based on experience.
• Performance bonuses tied to memberships, sales, and team results.
• Leadership development opportunities.
• A positive, supportive work environment.
• Opportunity to grow with one of the nation's leading massage and facial spa brands.

We are looking for someone who treats this business like it's their own. If you're passionate about leadership, sales, coaching people, and delivering an exceptional guest experience, we'd love to meet you.

Hours: 22-34 Hours must be able to work weekends