Assistant Manager

Hand & Stone Franchise Corp; Lehi (UT); On-site; USD 27,552 - 38,572; Part time

Benefits offered by this job

Competitive hourly pay

Performance bonuses

Leadership development opportunities

Positive work environment

Grow with national brand

Job summary

Hand & Stone Massage & Facial Spa – Lehi, UT is seeking an Assistant Spa Manager to lead the front desk, grow memberships, and cultivate a high-performing culture. This hands-on leadership role includes coaching the team to exceed sales and service expectations, while ensuring a seamless guest experience.

You will drive membership sales, oversee booking accuracy, promote upgrades and gift card sales, and lead by example in a fast-paced spa environment. Weekend availability is required.

Qualifications

• Leadership or management experience preferred.
• Sales experience with a proven ability to coach others.
• Excellent communication and customer service skills.
• Organized, dependable, and solution-oriented.
• Comfortable leading by example in a fast-paced environment.
• Available to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead the front desk team in membership sales.
• Coach receptionists to present memberships confidently.
• Track performance and celebrate wins.
• Ensure every qualified guest is offered a membership.
• Be confident, energetic, and comfortable asking for the sale.
• Ensure appointments are booked correctly; verify schedules and guest preferences.
• Coach team members to minimize booking errors.
• Train new receptionists and coach sales and customer service skills.
• Foster a positive, team-first culture built on ownership and accountability.

Skills

Leadership/management experience

Sales experience

Communication/customer service

Organization/dependability

Leading by example

Evenings/weekends/holidays

Job description

Assistant Spa Manager – Sales & Operations Leader

Hand & Stone Massage & Facial Spa – Lehi, UT

Competitive Hourly Pay + Performance Bonuses

Are you a natural leader who loves coaching people, driving sales, and creating an exceptional customer experience?

Hand & Stone is looking for an Assistant Spa Manager who can lead our front desk team, grow memberships, and help build a positive, high-performing culture.

This is a hands‑on leadership position. You'll lead by example while coaching the team to consistently exceed sales and service expectations.

Primary Responsibilities

1. Lead Membership Sales (Our #1 Priority)

Hand & Stone is a membership‑based business, and our Assistant Manager is responsible for creating a strong sales culture.

• Lead the front desk team in membership sales.
• Coach receptionists to confidently present memberships.
• Track performance and celebrate wins.
• Ensure every qualified guest is offered a membership.
• Be confident, energetic, and comfortable asking for the sale.

2. Deliver an Exceptional Guest Experience

• Ensure every guest is greeted immediately with warmth and positive energy.
• Coach team members to provide five‑star customer service.
• Resolve guest concerns professionally.
• Create a welcoming environment that guests want to return to.

3. Oversee Booking Accuracy

• Ensure appointments are booked correctly.
• Verify schedules, therapist availability, and guest preferences.
• Coach team members to minimize booking errors.

4. Drive Rebooking

• Train the team to confidently recommend follow‑up appointments.
• Monitor rebooking performance.
• Build long‑term guest relationships through consistent scheduling.

5. Increase Upgrades & Additional Services

• Recommend upgrades, enhancements, and spa services that improve the guest experience and grow revenue.

6. Promote Gift Card Sales

• Help the team confidently discuss gift card promotions for birthdays, holidays, anniversaries, and special occasions.

7. Lead with Professionalism

• Set the tone for the entire spa with professionalism and a positive attitude.

Additional Responsibilities

• Leading by example every shift.
• Coaching and holding team members accountable.
• Maintaining a professional appearance and attitude.
• Staying off personal phones while working.
• Standing to greet guests whenever possible.
• Opening doors for guests.
• Offering water and warm neck wraps.
• Maintaining a clean and organized front desk.
• Creating a warm, friendly, and welcoming atmosphere every day.

Coach, Develop & Hold the Team Accountable

• Train new receptionists.
• Coach sales and customer service skills.
• Conduct daily encouragement and accountability.
• Help recruit and retain top performers.
• Ensure schedule coverage for opens, closes, weekends, and holidays.
• Foster a positive, team‑first culture built on ownership and accountability.

Qualifications

• Leadership or management experience preferred.
• Sales experience with a proven ability to coach others.
• Excellent communication and customer service skills.
• Organized, dependable, and solution‑oriented.
• Comfortable leading by example in a fast‑paced environment.
• Available to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive hourly pay based on experience.
• Performance bonuses tied to memberships, sales, and team results.
• Leadership development opportunities.
• A positive, supportive work environment.
• Opportunity to grow with one of the nation's leading massage and facial spa brands.

Hours

• 22‑34 hours; must be able to work weekends.