Lead Spa Associate - Must Have Spa Experience

Hand & Stone Massage and Facial Spa; Lithonia (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Career advancement opportunities

Ongoing training

Job summary

Hand & Stone Massage and Facial Spa in Lithonia, Georgia, is seeking a Lead Spa Front Desk Associate to ensure outstanding customer experiences. The role involves leading the front desk team, meeting sales goals, and maintaining a positive work environment.

Ideal candidates have at least 3 years of experience in a spa or receptionist role, strong organizational skills, and a knack for excellent customer service. Enjoy competitive compensation, flexible hours, and opportunities for career advancement.

Qualifications

• At least 3 years of Spa and/or Receptionist experience.
• Must be 18 years old or older.
• Exceptional organization and detail-oriented.

Responsibilities

• Lead the front desk team of Spa Associates.
• Meet membership sales goals.
• Coach team members.
• Communicate sales and service options to clients.
• Uphold spa cleanliness standards.

Skills

Customer service skills

Organizational skills

Attention to detail

Team player

Education

High school diploma or equivalent

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership‑based spa services industry. Hand and Stone Massage and Facial Spa, located in Stonecrest, is seeking a Lead Spa Front Desk Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding! Do people often refer to you as their "energetic" friend?

Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full‑time - GREAT! If you are looking to work part‑time - GREAT! Let us know how we can accommodate you!

Responsibilities

• Lead the front desk team of Spa Associates
• Meet membership sales goals
• Coach Team members
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours - morning/evening and weekend shifts
• Effectively communicate sales, promotions, and service options with clients
• Assist with reporting
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude to help build team morale
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on ourmind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications

• Must have at least 3 years of Spa and/or Receptionist Experience
• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision