Lead Spa Associate - Must Have Spa Experience

Hand & Stone Massage and Facial Spa Stonecrest; Stonecrest (GA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

Hand & Stone Massage and Facial Spa Stonecrest is seeking a Lead Spa Front Desk Associate to deliver excellent customer service while leading the front desk team. Key responsibilities include meeting sales goals, coaching team members, and maintaining spa standards. Candidates should have at least 3 years of spa or receptionist experience and be exceptionally organized. This role offers a flexible schedule, competitive pay, and opportunities for career advancement in a positive work environment.

Qualifications

• Must have at least 3 years of Spa and/or Receptionist Experience.
• Must be exceptionally organized and have great attention to detail.
• Must be a strong team player with the ability to work independently.

Responsibilities

• Lead the front desk team of Spa Associates.
• Meet membership sales goals.
• Coach Team members.
• Effectively communicate sales, promotions, and service options with clients.
• Maintain spa cleanliness standards.

Skills

Customer service skills

Organizational skills

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Lead Spa Front Desk Associate

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in Stonecrest, is seeking a Lead Spa Front Desk Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding! Do people often refer to you as their "energetic" friend?

Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry – all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time – GREAT! If you are looking to work part-time – GREAT! Let us know how we can accommodate you!

Responsibilities

• Lead the front desk team of Spa Associates
• Meet membership sales goals
• Coach Team members
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours – morning/evening and weekend shifts
• Effectively communicate sales, promotions, and service options with clients
• Assist with reporting
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude to help build team morale
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation – hourly wage PLUS commissions.
• Contests – do you want to put your sales skills to the test? See what we have in store!
• Career Advancement – You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training – We are ALWAYS learning and improving.
• Flexible Hours – Whether you are working part-time or full-time, your busy lifestyle is on ourmind!
• Positive and Professional Work Environment – We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts – Who wouldn’t want discounts on products, services, and gift cards?

Qualifications

• Must have at least 3 years of Spa and/or Receptionist Experience
• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision