Assistant Manager

Dunkin' - Franchisee Of Dunkin Donuts; Harwich Port (MA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Fun, fast-paced environment

Flexible hours

Free meals and drinks

Growth opportunities

Job summary

Dunkin' Brands is hiring for a crew-oriented role in a fast-paced Dunkin’ restaurant. You will deliver excellent guest experiences, lead a team, and ensure smooth daily operations.

The position emphasizes teamwork, training, and maintaining brand standards while driving sales and ensuring safety and cleanliness in the workplace.

Qualifications

• Strong customer service focus with a results-driven mindset.
• Ability to lead and motivate a fast-paced team.
• Willingness to train crew members and provide feedback.

Responsibilities

• Maintain a customer service focus and drive results.
• Support a respectful team environment.
• Set goals, assign tasks, and motivate the crew; celebrate successes.
• Assist in training and onboarding of new team members.
• Resolve guest issues promptly and professionally.
• Ensure brand standards, recipes, and systems are followed.
• Uphold safety, food safety, and sanitation guidelines; comply with laws.
• Support sales goals and restaurant marketing initiatives.

Skills

Customer service

Team leadership

Communication

Training others

Tools

POS system

Job description

We are seeking hard working, enthusiastic, individuals who are passionate about Dunkin' brands. Our team is committed to making our guests day by serving them with a great product to keep them running.

What We Offer:

• Fun, fast paced environment
• Flexible hours - we will work with your schedule
• Free meals and drinks while you work
• Tons of opportunity for growth!

What You’ll Do:

• Maintain a customer service focus, passion for results, and a desire to lead a great team.
• Support a respectful team environment
• Set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
• Support the training of crew members
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives