Assistant Manager

Massage Envy; Golden Valley (MN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Wellness resources

Bonus based on performance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Massage Envy in Golden Valley, MN is seeking an Assistant Clinic Administrator to oversee daily clinic operations, drive membership and retail sales, and lead massage therapy staff. You will train, coach, schedule, and manage HR functions while ensuring exceptional member service and a professional clinic environment.

The role requires experience in service/retail settings, ability to set goals and delegate, and strong communication to Franchise Owners and regional leaders.

Qualifications

• Experience in service/retail industry.
• Ability to set expectations and goals and delegate.
• Effective communication of expectations to staff.
• Ability to report sales metrics and trends.

Responsibilities

• Oversee and manage the daily operations of the clinic.
• Assist Owner in setting membership and retail sales goals.
• Achieve all membership and retail sales goals.
• Manage sales associates and massage therapy staff.
• Train, monitor and coach performance of staff.
• Create and maintain staff and therapist schedules.
• Handle HR functions including interviewing, hiring, training, and discipline.
• Provide excellent service to members and guests, including greeting and appointments.
• Maintain a professional clinic environment for staff and guests.
• Generate sales reports, payroll, deposits, inventory, and ordering supplies.

Skills

Management

Sales leadership

Retail experience

People skills

Communication

Job description

Benefits:

• Wellness resources
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Assistant Clinic Administrator for busy membership massage clinic needed to manage daily operations.

Duties include:

• Oversee and manage the daily operations of the clinic.
• Assists Franchise Owner in setting all membership and retail sales goals.
• Responsible for achieving all membership and retail sales goals.
• Manage sales associates and massage therapy staff.
• Train, monitor and coach performance of sales associates.
• Responsible for creating and maintaining staff and therapist work schedules.
• Responsible for all human resource functions for sales associates and massage therapists including interviewing, hiring, training, disciplining and terminating.
• Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships.
• Maintain professional and impeccable clinic environment for employees and members/ guests.
• Responsible for generating sales reports, payroll, bank deposits, inventory and ordering supplies.

Experience required:

• Management, marketing and sales experience in service/ retail industry.
• Ability to identify and problem solve, set expectations and goals and delegate.
• Ability to effectively communicate expectations to staff.
• Able to communicate up-line information to Franchise Owners and Regional Developers.
• Proficiency in generating membership and retail sales goals and interpreting trends in sales reports.
• Excellent trainer and motivator.

Benefits:

• Salary plus commission and bonuses.
• Medical, dental, vision offered after just 90 days.
• Employee massages at reduced cost.
• Employment growth opportunities.