Assistant Manager

handandstonecareers; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand and Stone Massage and Facial Spa is seeking a sales-focused Assistant Spa Manager to drive spa operations and elevate guest experiences. You will lead the front desk, train sales associates, and collaborate with spa managers to foster a client- and team-focused culture.

You will coach a sales team, educate members on massage and facial services, upgrades, products, and memberships, and manage administrative tasks such as scheduling and performance reporting while supporting growth and

Qualifications

• Experience leading a front desk team and training sales associates.
• Strong customer service and client relationship skills.
• Ability to educate members on services, upgrades, and memberships.
• Experience with payroll, scheduling, inventory, and sales reporting.
• Sales-driven mindset with ability to motivate a team.

Responsibilities

• Run the spa front desk and supervise front-line staff.
• Coach and motivate sales associates to improve conversion.
• Educate clients on massage and facial services and memberships.
• Track and report sales performance and KPIs.
• Support managers to ensure smooth operations and guest satisfaction.

Skills

Leadership

Sales coaching

Customer service

Wellness knowledge

Multi-tasking

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Ideal candidates for this role demonstrate the following attributes:

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture..
• Member Conversion and Customer Service-As part of the spa managementteam, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness– You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking ExpertiseHave experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. are available a variety of business hours including evenings and weekends.