Assistant Manager

PF Management Group; Bozeman (MT); On-site; USD 42,000 - 56,000; Full time

Job summary

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and ensure a welcoming, high-quality member experience. You will assist in hiring, training, and supervising staff including Member Service Representatives, Trainers and Custodians, while supporting the Club Manager and maintaining service standards.

You will also handle front desk duties, member check-ins, tours for prospective members, and general facility upkeep.

Qualifications

• High school diploma or GED required.
• CPR Certification required.
• Experience as a Member Service Representative at Planet Fitness preferred.
• Strong problem resolution skills.

Responsibilities

• Assist in recruiting, hiring and developing staff.
• Oversee front desk operations and member services to ensure a positive experience.
• Provide backup support to Club Manager and supervise staff as needed.
• Assist with scheduling and supervising staff.
• Handle member questions, check-ins and tours.
• Maintain cleanliness and facility upkeep as needed.
• Assist in tracking statistics and reporting.

Skills

Customer service

Supervisory skills

Diplomacy

Listening skills

Microsoft Suite

CPR Certification

Education

High school diploma / GED

Tools

Microsoft Suite

Job description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.