Assistant Manager

CycleBar Ashburn; Ashburn (VA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive Pay

Complimentary CycleBar Classes at Studio

Job summary

CycleBar Ashburn is seeking a dedicated individual to assist in studio operations and elevate customer experience. You will work closely with Rider Experience Specialists to clarify promotions, manage schedules, and enhance client retention.

This role involves providing exceptional customer service, engaging with clients both in-studio and online, and promoting CycleBar’s events and products. Proficiency in various software tools is crucial. Enjoy competitive pay and complimentary classes.

Qualifications

• Experience in customer service required.
• Proficiency in MindBody and other studio management software preferred.
• Ability to engage with customers and promote services effectively.

Responsibilities

• Work with specialists to clarify pricing and promotional events.
• Manage the weekly schedule for sales and attendance.
• Assist daily operations of the studio.

Skills

Customer service

Sales

Social media engagement

MindBody software

Event coordination

Tools

MindBody

Club Ready

Fitmetrix

Lead Speak

Job description

Company Overview

CycleBar is the world's first and only Premium Indoor Cycling™ franchise. We offer concierge‑level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low‑impact/high‑intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood and revive your senses.

Duties and Responsibilities

• Work with Rider Experience Specialists to ensure pricing and promotional events and activities are clear.
• Assist with managing the weekly schedule for maximum sales/profit (monitoring class attendance).
• Assist with the day-to-day operations of the studio. Must be proficient in using MindBody, Club Ready, Fitmetrix and Lead Speak software.
• Increase top line revenue by growing client attendance (new tryers) and client retention (frequency).
• Identify new riders in each class and ensure they get special attention.
• Offer new riders packages.
• Identify existing customers who are low on their rider packages and help them renew/upsell.
• Provide high level customer service to CycleBar clients, handling customer requests or concerns in a positive and timely manner.
• Greet all customers entering the studio and develop relationships with recurring riders.
• Respond to customer emails and inquiries in a timely manner.
• Drive non‑ride revenue (retail sales).
• Assist Studio Manager to execute marketing initiatives, event planning and charity rides within the studio.
• Coordinate offsite events.
• Identify charity event opportunities and assist with coordinating the marketing and execution of those rides.
• Participate in photo shoots.
• Actively engage on CycleBar social media sites.

Compensation & Benefits

• Competitive Pay.
• Complimentary CycleBar Classes at Studio.