Assistant Kitchen Supervisor / BOH Supervisor

Pizza Lucé; Richfield (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Pizza Lucé as an Hourly Supervisor and lead our team in delivering outstanding service in a dynamic environment. This hands-on role requires strong leadership and communication skills, as well as a commitment to food safety and quality. Enjoy a supportive culture, great benefits, and opportunities for advancement in a company dedicated to excellent customer service since 1993.

Benefits

Medical, Dental, and Vision Insurance

401k Retirement Plan with Competitive Company Match

Free Employee Assistance Program

Paid Vacation and Sick Leave

Employee Meal Discounts

Flexible Scheduling

Recognition and Rewards Program

Christmas Eve, Christmas Day, Easter, and Thanksgiving off

On-the-job Training and Development

Referral Program

Qualifications

• Previous experience in kitchen operations and leadership is strongly preferred.
• Solid understanding of food safety and sanitation practices.
• Ability to stay organized, prioritize tasks, and adapt to a fast-paced environment.

Responsibilities

• Lead the BOH team during shifts, providing guidance and support.
• Manage daily operations to ensure service quality and efficiency.
• Monitor food prep to ensure items meet quality standards.

Skills

Leadership

Teamwork

Communication

Food Safety

Organization

Education

ServSafe certification

Job description

Join our Pizza Lucé family to create and serve Minnesota's best pizzas in a fun and unique environment!

Be a part of our management team as an hourly supervisor! As an hourly supervisor, you will partner with the management team at your store and as the manager on duty, you will lead staff to provide excellent service and a welcoming atmosphere for our customers. Supervisors typically work a combination of supervisory shifts and shifts in their regular hourly role (e.g. Server, Support, Phones, Driver, Cook, etc.). Schedule flexibility is needed since hourly supervisors typically work 1-2 closing shifts per week plus more supervisor shifts available to cover manager absences/vacations, events, and meetings.

This Supervisor opportunity is an active ‘hands-on’ role on the management team and provides you with excellent opportunities to further develop your skills and advance to a manager in training RM or KM) role with Pizza Lucé.

PAY: $22.00

SCHEDULE: FT Hours, nights and closing availability

BENEFITS

• Opportunity to participate in our Referral Program, get up to $200 per referral
• A supportive environment committed to work/life balance
• Medical, Dental, and Vision, and Accident Insurance
• Medical & Dependent Care FSAs
• 401k Retirement Plan with Industry Leading Company Match
• Convenient medical care benefits for you and your family
• Free Employee Assistance Program
• Recognition program
• Vacation and Sick pay
• Enjoy Christmas Eve, Christmas Day, Easter, and Thanksgiving - our restaurants are CLOSED on these holidays
• Time-and-a-half pay on New Year's Day, Memorial Day, Fourth of July, and Labor Day
• Pizza Lucé Manager Meal Card good at all locations
• Free on-the-shift meal
• Employee discount on your home store
• Enjoy awesome company parties and events
• Further Training opportunities including ServSafe Training to become a certified food manager, Customer Service, and Recovery Training, Supported training for staff management and performance, and Full Restaurant Operations
• Come as you are: inclusive, diverse and accepting culture
• On-the-job training and development at a company with a good reputation in the industry

Key Responsibilities

1. Teamwork & Leadership

• Show up on time, in uniform, and ready to work with a positive attitude.
• Set the tone by working hard, staying focused, and helping others get the job done.
• Build strong relationships with your team, treating everyone with respect.
• Work with the KM and MOD to keep the kitchen running smoothly and create a positive atmosphere.
• Lead the BOH team during your shift, giving guidance, answering questions, and stepping in to help when needed.
• Train new team members, give helpful feedback, and keep the KM updated on how they’re doing.
• Make sure everyone knows what’s expected of them, including food quality, safety, and cleanliness standards.
• Address inappropriate employee behavior promptly and professionally, and document it for GM and Department Managers to follow up on.
• Lead by example by demonstrating a positive attitude, urgency, and willingness to support co-workers.
• Promote a respectful and professional work environment, encouraging team collaboration.
• Assist the KM in training and communicating changes to the rest of the BOH team. This includes, but is not limited to menu updates, LTO rollouts, procedural changes, etc..

2. Supervising Kitchen Operations

• Manage the daily BOH roster and ensure “'aces are in their places."
• Keep the BOH organized by scheduling breaks, monitoring staff meals, making sure stations are stocked, and helping the team prep for busy times.
• Work alongside your team, cooking, expediting (working expo), or prepping to keep things moving, especially during peak hours.
• Manage tickets and ticket times during busy times to ensure consistent and timely service.
• Complete opening and closing duties, ensuring stations are clean, equipment is turned off, and checklists are filled out.
• Report any equipment issues to the KM or GM so they can be addressed quickly.
• Handle call-offs by gathering details, finding coverage, and logging the situation in ShiftNotes.
• Know how to handle and document incidents, such as injuries, food safety issues, or property damage, and follow up as needed.

3. Assisting with Organizing and Cost Management

• Help the KM with inventory maintenance by checking supplies, reducing waste, and keeping portion sizes on track. Assist the KM with monthly inventories.
• Write prep lists based on established pars, current stock levels, and expected business. Make sure the team follows the prep list assignments to avoid running out of items.
• Organize storage areas, check in deliveries, and ensure everything is put away properly.
• Follow staffing guidelines set by the KM and GM to manage labor costs effectively, including sending staff home if needed.
• Assist the KM with BOH systems management (e.g. maintaining the order guide, prep lists, dough forecasting,etc.)

4. Food Quality & Safety

• Monitor food prep to ensure all items meet Pizza Lucé’s specifications and quality standards.
• Check completed menu items regularly to make sure they’re prepared and presented correctly and meet Pizza Lucé’s specifications and quality standards.
• Ensure food is stored, handled, and cooked safely, following ServSafe and company guidelines.
• Monitor allergen slips and cross-contact protocols, and report any concerns to the KM or MOD.
• Perform regular line checks to make sure everything meets safety and quality standards.
• Help the KM maintain proper rotation of food and monitor time/temperature guidelines.

5. Communication & Documentation

• Communicate clearly with the MOD, KM, and GM about any issues or concerns in the BOH.
• Work with the FOH team to ensure orders are accurate and timely, and handle special requests or delays professionally.
• Document important details, like equipment problems, inventory issues, or staff concerns, in ShiftNotes or via email.
• Share updates with the management team, including staffing needs or operational concerns.
• Handles call-offs competently by seeking shift coverage as needed, communicating through Shiftnote, and adhering to absence reporting, sick and safe time policies, and illness log requirements. Coaches staff on correct procedures and escalates issues to the GM or department manager when necessary.
• Participate in manager meetings and company-wide training, providing input and learning new processes.
• Maintain an active email account and respond promptly to professional correspondence.
• Demonstrates high competence in handling staff injuries (including utilizing the nurse line), foodborne illness reports, property damage, and guest incidents, completing all necessary incident reporting forms.

Qualifications & Skills

• Previous experience in kitchen operations and leadership is strongly preferred.
• Solid understanding of food safety and sanitation practices. Must have or be able to pass ServSafe certification.
• Ability to stay organized, prioritize tasks, and adapt to a fast-paced environment.
• Great communication skills and the ability to give clear instructions and feedback.
• A team-first attitude with a strong sense of responsibility and professionalism.
• Must understand that food quality, safety, and consistency is their contribution to excellent customer service.
• Demonstrate initiative and flexibility.
• Demonstrate strong attention to detail

Essential Physical Requirements:

• Must be able to lift up to 50 pounds.
• Ability to stand for long periods, work in a hot kitchen, and perform repetitive tasks like chopping or stirring.
• Ability to work in a sometimes loud, fast-paced environment.
• Essential hand/eye coordination.
• Ability to effectively communicate with all customers and staff.
• Hazards may include, but are not limited to; slipping, tripping, falls and burns.
• Frequently bends, stoops, reaches, lifts, pours, wipes on a regular.
• Frequent washing of hands and proper glove usage necessary to maintain sanitary conditions.

We at Pizza Lucé have been proudly serving up some of the best pizza, hoagies, salads, vegan and gluten-free items in Minnesota since 1993. Way back then we began as a small pizzeria in the Minneapolis warehouse district and have won many awards and accolades over the years for our award-winning pizza and guest service. We serve up awesome food made from fresh ingredients, original recipes and happy team members and we are strongly dedicated to the diversity of our vegetarian, vegan and gluten-free menu items.

At Pizza Lucé we are just as proud of where we work and are committed to a quality work environment and supporting our community and local arts and music. The strengths and diversity of our team members are core ingredients that make up the excellence in our menu items and our guest service.

These days we’ve grown from one small pizzeria to nine full service pizza restaurants with dine-in, delivery and pickup in the Twin Cities and Duluth. We remain just as dedicated to the quality of our menu and our workplace and see both as keys to our success. We’re always looking for new people to join our team!

Bring your skills and get some skills. If you’re interested in starting a conversation about the opportunities with Pizza Lucé, apply today!

Pizza Lucé is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.