Floor Manager - Martina

DDP Restaurant Group; Minneapolis (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading restaurant group is seeking a Floor Manager to oversee daily operations and ensure excellent guest service. This full-time position requires strong leadership skills, effective communication, and the ability to manage a collaborative team environment. The role includes responsibilities such as conducting pre-shift meetings, maintaining service standards, and troubleshooting POS issues. Flexibility in scheduling is essential as the restaurant operates seven days a week.

Qualifications

• Ability to think clearly in a fast-paced environment.
• Strong leadership and team development skills.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee daily restaurant operations and ensure guest-focused service.
• Conduct daily pre-shift meetings with FOH team.
• Communicate with guests and resolve service issues.

Skills

Leadership

Communication

Multitasking

Problem Solving

Tools

POS systems

Job description

4 days ago Be among the first 25 applicants

Direct message the job poster from DDP Restaurant Group

Compensation:$50,000 - $70,000 (dependent on experience)

The Floor Manager is responsible for overseeing daily restaurant operations and ensuring smooth, efficient, and guest-focused service. This role requires strong leadership, excellent communication skills, and the ability to cultivate a respectful, collaborative, and high-performing team environment.

Key Responsibilities:

• Uphold service standards and ensure a consistent guest experience.
• Set up for service: cash count, floor map, pre-shift notes.
• Conduct daily pre-shift meetings with FOH team.
• Ensure restaurant policies, procedures, and training programs are followed.
• Provide ongoing feedback to employees to support performance and growth.
• Collaborate with FOH and BOH teams to ensure seamless execution of service.
• Communicate with guests and resolve any service issues or complaints.
• Support and manage To Go service, including pre-orders and guest communications.
• Maintain accurate execution of To Go orders and online operations.
• Communicate effectively with BOH managers and the corporate team.
• Coordinate special events and ensure smooth execution.
• Write and send the End of Night (EON) email.
• Troubleshoot POS issues and coordinate menu edits and reprints with BOH.
• Ensure accurate daily reporting of sales, comps, discounts, cash handling, and deposits.
• Count and balance banks and bar tills for AM/PM shifts; complete nightly deposits.
• Uphold cleanliness and organization of the FOH.
• Support FOH supply and service needs in coordination with leadership.
• Administer disciplinary actions when necessary (verbal, written, final warnings, terminations).
• Perform other duties and responsibilities as assigned.

This is a full-time, salaried position classified as exempt from overtime pay. A typical workweek is up to 50 hours, with schedules that may vary based on the needs of the business. The Floor Manager is expected to work scheduled service shifts, with consistent evening and weekend availability. Weekly schedules will include a mix of opening, mid-day, and closing shifts. As we operate seven days a week (excluding select holidays), schedule flexibility is essential to support daily operations and team coverage.

Qualifications:

• Ability to think clearly and remain composed in a fast-paced environment
• Strong leadership and team development skills
• Excellent written and verbal communication skills
• Proficiency with POS systems and basic troubleshooting
• Familiarity with front-of-house and back-of-house operations
• Ability to multitask and prioritize in a dynamic setting
• Commitment to creating a warm, professional, and guest-centered atmosphere
• Understanding of disciplinary processes and documentation

Disclaimer:

This job description is intended to outline the general nature and scope of the role. Duties and responsibilities may be adjusted at any time based on the needs of the restaurant.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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