Assistant Housing Programs Lead — Compliance & Stability

YMCA of Greater Boston; Boston (MA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Free YMCA Membership

Retirement Plan up to 10%

Health, Dental, and Vision

Vacation and Sick Time

Discounts on Specialty Programs

Discounted family membership

Job summary

The YMCA of Greater Boston seeks an experienced Assistant Director of Housing to support leadership and oversight of housing and stabilization programs. This role partners with the Executive Director to ensure operational excellence, regulatory compliance, strong staff performance, and high-quality participant services.

The ideal candidate is an organized, accountable leader who combines strong operational skills with compassion, professionalism, and a commitment to housing stability.

Qualifications

• Bachelor's degree in Human Services, Social Work, Public Administration, Housing, Business, or a related field.
• Minimum of three years of experience in housing, homelessness services, human services, property management, or a related field.
• Supervisory or management experience required.
• Knowledge of housing regulations, compliance standards, and program documentation requirements.
• Experience with billing, financial administration, contract management, or reporting.

Responsibilities

• Maintain compliance with YMCA, EOHLC, and funder requirements, achieving satisfactory results on audits, monitoring visits, and inspections.
• Ensure 95% of required reports, billing submissions, and financial documentation are completed accurately and submitted on time.
• Provide regular supervision, coaching, and support to all direct reports, with annual performance reviews completed as required.
• Maintain participant files and program documentation with 90%+ accuracy and completeness during internal reviews.
• Address resident concerns, lease compliance issues, and property-related matters in a timely manner with appropriate documentation and follow-up.
• Support housing stability outcomes by maintaining program occupancy and minimizing avoidable participant exits.
• Complete corrective actions resulting from audits, inspections, or monitoring reviews within required timelines.
• Build and maintain productive relationships with property managers, funders, service providers, and community partners.
• Identify and implement process improvements that strengthen program quality, efficiency, compliance, or participant experience.
• Provide leadership continuity and operational oversight in the Executive Director's absence

Skills

Communication

Organizational skills

Problem-solving

Relationship-building

Multitasking

Supervisory experience

Education

Bachelor's degree in Human Services or related field

Job description

The YMCA of Greater Boston seeks an experienced Assistant Director of Housing to support leadership and oversight of housing and stabilization programs. This role partners with the Executive Director to ensure operational excellence, regulatory compliance, strong staff performance, and high-quality participant services.

The ideal candidate is an organized, accountable leader who combines strong operational skills with compassion, professionalism, and a commitment to housing stability.