Housing Manager - YMCA of the North Shore

Ymca Of The North Shore; Beverly (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Retirement plan with employer contrib.

Health & dental insurance

Paid time off

YMCA membership

Life insurance

Professional development

Job summary

YMCA of the North Shore is seeking a Housing Manager for our Beverly, MA location to oversee operations at a new affordable housing site. You will manage compliance, occupancy, rent collection, and resident relations to support housing stability and community safety.

Join a mission-driven team focusing on serving low-income populations with strong partnerships to connect residents with community resources. This role requires organizational excellence and empathy for diverse residents.

Qualifications

• Minimum of three years of experience in property management or related field serving similar populations.
• Knowledge of affordable housing programs and regulatory requirements.
• Proficiency with property management software and Microsoft Office or Google Workspace.
• Strong organizational, interpersonal, and conflict-resolution skills.
• Demonstrated empathy and commitment to working with diverse, low-income, and vulnerable populations.

Responsibilities

• Oversee housing operations at the Beverly/Gloucester location.
• Manage rent collection, occupancy, and compliance with LIHTC, Section 8, HUD, EOHLC, and local guidelines.
• Maintain waiting lists and screen applicants for eligibility, coordinate leases and move-in paperwork.
• Respond to resident concerns and enforce lease terms with professionalism.
• Coordinate with facilities and maintenance for timely work orders and REAC/NSPIRE prep.

Skills

Property management

Affordable housing

Organizational skills

Communication

Empathy

Tools

Property management software

Microsoft Office

Google Workspace

Job description

Job Location: YMCA of the North Shore Association - Beverly, MA 01915, Position Type: Full Time, Salary Range: $50,000.00 - $55,000.00 Salary, Job Shift: Days, Housing Manager

YMCA of the North Shore | New Housing Location - Gloucester, MA

Are you organized, detail-oriented, and passionate about making a difference in your community? The YMCA of the North Shore is looking for a Housing Manager to help oversee operations at a new affordable housing location!

In this role, you’ll manage housing compliance, resident relations, occupancy, rent collection, and property operations while helping create a safe, welcoming environment where residents feel supported and at home. You’ll work closely with the Housing team and YMCA Case Managers to support housing stability and connect residents with valuable community resources.

Join us in growing our affordable housing efforts and making a meaningful difference in the lives of individuals and families on the North Shore!

Essential Functions

Program Compliance

• Complete household recertifications accurately and on schedule, including verifying income, assets, and household information.
• Ensure compliance with applicable affordable housing requirements, including LIHTC, Section 8, HUD, EOHLC, and local housing authority guidelines.
• Track deadlines, send required resident notices, and maintain organized, audit-ready resident files.
• Assist with housing inspections, audits, and file reviews.

Rent Collection & Financial Operations

• Oversee monthly rent collection, record payments in property management software, and process deposits.
• Monitor resident accounts, issue late notices, and establish repayment agreements as needed.
• Document ongoing nonpayment and recommend appropriate next steps to leadership.

Occupancy & Waiting List Management

• Manage unit turnover, market available apartments, and process applications efficiently to maintain occupancy.
• Maintain accurate waiting lists in accordance with Tenant Selection Plans, Aff…?
• Screen applicants for eligibility, coordinate lease signings and move-in paperwork, and orient new residents.
• Contact applicants as units become available and update waiting lists in accordance with established procedures and Fair Housing requirements.

Resident & Community Relations

• Serve as the primary point of contact for residents, responding to concerns, lease violations, and maintenance requests with professionalism and empathy.
• Partner with YMCA Case Managers to connect residents with community resources, support housing stability, and help prevent evictions.

Property Operations & Maintenance

• Coordinate with facilities and maintenance staff to ensure timely completion of work orders and apartment turnovers.
• Conduct regular property and unit inspections, including preparation for REAC/NSPIRE inspections.
• Collaborate with the Director of Operations (Housing) to support department goals and provide coverage across properties as needed.
• Perform other duties as assigned.

Benefits

• Retirement: 12% employer retirement contribution once vested, with no employee match required.
• Health & Dental Insurance: Available for eligible full-time employees.
• Paid Time Off: Vacation, sick, and personal time.
• YMCA Membership: Free family YMCA membership and program discounts.
• Life Insurance: Employer-paid life insurance.
• Professional Development: Training opportunities and support for continued growth.

Qualifications

• Minimum of three years of experience in property management, affordable housing, or a related field serving similar populations, such as homeless services, shelters, or supportive housing.
• Knowledge of affordable housing programs and regulatory requirements, or experience working with comparable resident populations.
• Proficiency with property management software and Microsoft Office or Google Workspace.
• Strong organizational, interpersonal, and conflict-resolution skills.
• Demonstrated empathy and commitment to working with diverse, low-income, and vulnerable populations.

Work Environment and Physical Demands

• Ability to walk properties, climb stairs, and inspect residential units regularly.
• Ability to sit or stand for extended periods while using computers and administrative systems.
• Ability to travel between YMCA housing locations as needed.
• Ability to lift and carry equipment weighing up to 30 pounds.
• Ability to communicate clearly and calmly, including during tense or emotionally challenging situations.
• Occasional evening or weekend availability to respond to emergency housing situations.

Be part of a team committed to creating safe, affordable housing and strengthening our community through the YMCA’s core values of Caring, Honesty, Respect, and Responsibility.

The YMCA is committed to a nondiscrimination policy and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran status.