Housing Manager - YMCA of the North Shore

YMCA of the North Shore; Rial Side (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Retirement plan 12%

Health insurance

PTO

YMCA membership

Life insurance

Professional development

Job summary

The YMCA of the North Shore is seeking a Housing Manager to oversee a new Gloucester location, ensuring housing compliance, managing occupancy and rent collection, and coordinating property operations. You will collaborate with the Housing team and Case Managers to support housing stability and connect residents with community resources.

Ideal candidates have 3+ years in property management or affordable housing, strong knowledge of LIHTC/HUD requirements, and excellent organizational and

Qualifications

• 3+ years of experience in property management or affordable housing.
• Knowledge of LIHTC, Section 8, HUD and related regulations.
• Proficiency with property management software and MS Office/Google Workspace.
• Strong organizational, interpersonal, and conflict-resolution abilities.
• Demonstrated empathy and commitment to serving diverse, low-income populations.

Responsibilities

• Complete household recertifications on schedule, verifying income and household information.
• Oversee rent collection and monitor resident accounts.
• Manage occupancy and waiting lists, screen eligibility, and coordinate lease signings.
• Serve as primary contact for residents and partner with case managers to connect residents with resources.
• Coordinate with facilities and maintenance and assist with inspections and audits.

Skills

Property management

Regulatory compliance

Microsoft Office / Google Workspace

Organizational skills

Interpersonal skills

Conflict resolution

Empathy

Tools

Property management software

Job description

NOW HIRING: Housing ManagerYMCA of the North Shore | New Housing Location - Gloucester, MAAre you organized, detail-oriented, and passionate about making a difference in your community? The YMCA of the North Shore is looking for a Housing Manager to help oversee operations at a new affordable housing location!In this role, you’ll manage housing compliance, resident relations, occupancy, rent collection, and property operations while helping create a safe, welcoming environment where residents feel supported and at home. You’ll work closely with the Housing team and YMCA Case Managers to support housing stability and connect residents with valuable community resources.Join us in growing our affordable housing efforts and making a meaningful difference in the lives of individuals and families on the North Shore!ESSENTIAL FUNCTIONSProgram ComplianceComplete household recertifications accurately and on schedule, including verifying income, assets, and household information.Ensure compliance with applicable affordable housing requirements, including LIHTC, Section 8, HUD, EOHLC, and local housing authority guidelines.Track deadlines, send required resident notices, and maintain organized, audit-ready resident files.Assist with housing inspections, audits, and file reviews.Rent Collection & Financial OperationsOversee monthly rent collection, record payments in property management software, and process deposits.Monitor resident accounts, issue late notices, and establish repayment agreements as needed.Document ongoing nonpayment and recommend appropriate next steps to leadership.Occupancy & Waiting List ManagementManage unit turnover, market available apartments, and process applications efficiently to maintain occupancy.Maintain accurate waiting lists in accordance with Tenant Selection Plans, Affirmative Fair Housing Marketing Plans, and applicable program requirements.Screen applicants for eligibility, coordinate lease signings and move-in paperwork, and orient new residents.Contact applicants as units become available and update waiting lists in accordance with established procedures and Fair Housing requirements.Resident & Community RelationsServe as the primary point of contact for residents, responding to concerns, lease violations, and maintenance requests with professionalism and empathy.Partner with YMCA Case Managers to connect residents with community resources, support housing stability, and help prevent evictions.Property Operations & MaintenanceCoordinate with facilities and maintenance staff to ensure timely completion of work orders and apartment turnovers.Conduct regular property and unit inspections, including preparation for REAC/NSPIRE inspections.Collaborate with the Director of Operations (Housing) to support department goals and provide coverage across properties as needed.Perform other duties as assigned. WHY WORK FOR THE Y?At the YMCA of the North Shore, our work goes beyond housing. We help individuals and families build stability, strengthen connections, and thrive in their communities.As part of our team, you’ll enjoy benefits that support your well-being and future, including:Retirement: 12% employer retirement contribution once vested, with no employee match required.Health & Dental Insurance: Available for eligible full-time employees.Paid Time Off: Vacation, sick, and personal time.YMCA Membership: Free family YMCA membership and program discounts.Life Insurance: Employer-paid life insurance.Professional Development: Training opportunities and support for continued growth.Be part of a team committed to creating safe, affordable housing and strengthening our community through the YMCA’s core values of Caring, Honesty, Respect, and Responsibility.QUALIFICATIONSMinimum of three years of experience in property management, affordable housing, or a related field serving similar populations, such as homeless services, shelters, or supportive housing.Knowledge of affordable housing programs and regulatory requirements, or experience working with comparable resident populations.Proficiency with property management software and Microsoft Office or Google Workspace.Strong organizational, interpersonal, and conflict-resolution skills.Demonstrated empathy and commitment to working with diverse, low-income, and vulnerable populations.WORK ENVIRONMENT AND PHYSICAL DEMANDSAbility to walk properties, climb stairs, and inspect residential units regularly.Ability to sit or stand for extended periods while using computers and administrative systems.Ability to travel between YMCA housing locations as needed.Ability to lift and carry equipment weighing up to 30 pounds.Ability to communicate clearly and calmly, including during tense or emotionally challenging situations.Occasional evening or weekend availability to respond to emergency housing situations.The YMCA is committed to a nondiscrimination policy and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran status.