Assistant Housekeeping Manager — Lead Guest Service

Humanitarian Hotels; Ann Arbor (MI); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and mental health care

Health and life insurance

401k plan with company match

Paid time off

Holiday pay

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts

Job summary

Collegiate Hotel Group is seeking an Assistant Housekeeping Manager for the Graduate by Hilton Ann Arbor location. You will schedule room assignments, supervise housekeeping staff, and ensure brand standards are met while controlling inventory and resources.

The role requires at least 2 years of housekeeping leadership, a high school diploma or GED, and strong communication and leadership skills. Full-time, on-site position with competitive benefits and growth opportunities.

Qualifications

• High School Diploma or GED; post-secondary education preferred.
• Minimum 2 years in housekeeping leadership.
• Experience with HMS or PMS.
• Strong communication and leadership abilities.

Responsibilities

• Schedules room and cleaning assignments to ensure proper coverage.
• Performs housekeeping duties including making beds, vacuuming, and cleaning.
• Verifies and updates status of discrepant rooms during shift.
• Inspects randomly assigned rooms to verify brand standards.
• Coaches and disciplines housekeeping associates on performance.
• Notifies management of maintenance repairs in rooms or on property.
• Interviews, hires, develops, and disciplines direct employees.
• Performs property walk and reports deficiencies.
• Schedules staff to meet business demands and tracks time/attendance.
• Supervises staffing levels to meet guest service and financial objectives.
• Manages housekeeping inventory and resources.

Skills

Basic math

Leadership

Communication

Guest service mindset

Attention to detail

Education

High School Diploma or GED

Post-secondary education preferred

Tools

PMS

HMS

Job description

Collegiate Hotel Group is seeking an Assistant Housekeeping Manager for the Graduate by Hilton Ann Arbor location. You will schedule room assignments, supervise housekeeping staff, and ensure brand standards are met while controlling inventory and resources.

The role requires at least 2 years of housekeeping leadership, a high school diploma or GED, and strong communication and leadership skills. Full-time, on-site position with competitive benefits and growth opportunities.