Assistant Housekeeping Manager

Millennium Hotels and Resorts; Sunnyvale (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

M Social Sunnyvale, part of Millennium Hotels & Resorts, is seeking an Assistant Housekeeping Manager to support the Housekeeping Manager in daily operations, uphold cleanliness, presentation, and safety standards across guest rooms, public spaces, and back-of-house areas.

You will lead and develop teams, coach staff, manage scheduling, inspections, and inventory, and serve as Manager on Duty when needed to ensure an exceptional guest experience through strong operational excellence.

Qualifications

• Lead and develop housekeeping teams to maintain high cleanliness and guest experience.
• Ensure adherence to safety, OSHA, and chemical handling standards.
• Coach, train, and performance-develop housekeeping staff.
• Maintain inventory, scheduling, and departmental documentation.

Responsibilities

• Oversee daily operations of the Housekeeping department.
• Coordinate room assignments and staffing for efficient operations.
• Ensure guestrooms, public areas, and back-of-house meet brand standards.
• Conduct routine inspections for quality and consistency.
• Assist in managing daily room readiness to support Front Office.

Skills

Team leadership

Guest service focus

Operational excellence

Safety compliance

Job description

Hotel Name: M Social Sunnyvale

Location: Onsite - Sunnyvale, CA

Salary Range: $75,000.00 - $80,000.00

Join the Team at M Social Sunnyvale

At M Social Sunnyvale , we don't just welcome guests-we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart , M Social delivers a bold and vibrant hospitality experience.

About M Social Sunnyvale

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence-driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

About the Role

As our Assistant Housekeeping Manager , you will support the Housekeeping Manager in leading the daily operations of the Housekeeping department while ensuring guest rooms, public spaces, and back-of-house areas consistently meet M Social's high standards of cleanliness, presentation, and safety. This role is ideal for an organized, service-focused leader who enjoys developing teams, maintaining exceptional quality standards, and creating memorable guest experiences through operational excellence.

Your Impact - Housekeeping Leadership

You will play a key role in maintaining the hotel's appearance and overall guest satisfaction by supporting housekeeping operations, coaching team members, and ensuring efficient workflows. Your leadership will foster a culture of accountability, teamwork, and attention to detail while delivering an exceptional hospitality experience.

What You'll Be Doing

Housekeeping Operations

• Assist the Housekeeping Manager in overseeing the daily operations of the Housekeeping department
• Coordinate room assignments and staffing to ensure efficient daily operations
• Ensure guestrooms, public areas, meeting spaces, and back-of-house areas meet brand cleanliness and presentation standards
• Conduct routine inspections of guestrooms and public spaces to ensure quality and consistency
• Assist in managing daily room readiness to support Front Office operations and guest arrivals

Team Leadership

• Supervise, coach, and support Room Attendants, Housepersons, Laundry Attendants, and Public Area Attendants
• Assist with hiring, onboarding, training, and performance development of housekeeping employees
• Provide ongoing coaching, recognition, and constructive feedback to improve performance
• Promote teamwork, accountability, and a positive work environment
• Serve as Manager on Duty for the department in the Housekeeping Manager's absence

Guest Experience

• Respond promptly and professionally to guest requests and concerns
• Resolve housekeeping-related guest issues with urgency and a solutions-oriented approach
• Collaborate with Front Office and other departments to ensure an exceptional guest experience
• Ensure guest preferences and special requests are communicated and fulfilled whenever possible

Quality Assurance

• Perform detailed inspections of guest rooms and public areas
• Monitor housekeeping productivity, cleanliness scores, and guest satisfaction metrics
• Ensure adherence to brand standards, company policies, and departmental procedures
• Maintain inventory standards for linens, guest supplies, and cleaning products

Safety & Compliance

• Ensure compliance with OSHA standards, safety procedures, and chemical handling requirements
• Promote safe work practices and proper use of personal protective equipment (PPE)
• Maintain compliance with sanitation, infection prevention, and housekeeping protocols
• Report maintenance concerns promptly through established work order procedures

Inventory & Administrative Support

• Assist with inventory counts and ordering of housekeeping supplies, linens, and equipment
• Monitor labor productivity and assist with scheduling to support operational needs
• Maintain accurate records, inspection reports, and departmental documentation
• Help manage departmental expenses while maintaining service excellence

Continuous Improvement

• Identify opportunities to improve efficiency, productivity, and guest satisfaction
• Support departmental initiatives focused on sustainability and operational excellence
• Encourage innovation and continuous learning within the housekeepi