Housekeeping Supervisor

Millennium Hotels and Resorts; Sunnyvale (CA); On-site; USD 60,000 - 72,000; Full time

Job summary

M Social Sunnyvale, part of Millennium Hotels & Resorts, is seeking a Housekeeping Supervisor to lead daily housekeeping activities, ensuring guest rooms, public areas, and back-of-house spaces meet high cleanliness and presentation standards.

You will oversee inspections, coordinate schedules, mentor staff, and collaborate with Front Office, Engineering, Laundry, and F&B to deliver exceptional guest experiences in a fast-paced hospitality environment.

Qualifications

• Experience leading a housekeeping team in a hospitality setting.
• Strong attention to cleanliness, safety, and quality standards.
• Excellent communication and coaching skills.

Responsibilities

• Supervise daily activities of Room Attendants, Housepersons, and Public Area Attendants.
• Coordinate schedules and ensure timely completion of cleaning tasks.
• Inspect guestrooms, public areas, and back-of-house spaces for quality and cleanliness.
• Lead staff training on cleaning procedures, safety, and service expectations.
• Collaborate with Front Office, Engineering, Laundry, and Food & Beverage to ensure smooth operations.
• Manage inventory of linens, amenities, and cleaning supplies; report shortages.

Skills

Staff supervision

Communication

Attention to detail

Safety compliance

Guest service

Job description

Hotel Name: M Social Sunnyvale Location: Onsite - Sunnyvale, CA Salary Range: $32.00 Hourly

Join the Team at M Social Sunnyvale

At M Social Sunnyvale , we don't just welcome guests-we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart , M Social delivers a bold and vibrant hospitality experience.

About M Social Sunnyvale

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence-driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: Passion for Hospitality - Delivering meaningful and memorable guest experiences Entrepreneurial - Taking ownership and acting with agility Innovation & Progressive - Continuously improving how we operate and serve Solutions & Results Oriented - Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role

As our Housekeeping Supervisor , you will lead and support the daily activities of the housekeeping team to ensure guest rooms, public areas, and back-of-house spaces consistently meet M Social's standards for cleanliness, presentation, and guest satisfaction. You will oversee room inspections, coordinate daily assignments, and provide hands-on leadership to create an exceptional experience for every guest. This role is ideal for an organized, service-driven leader who enjoys mentoring others, maintaining quality standards, and thriving in a fast-paced hospitality environment.

Your Impact - Operational Excellence

You will play a key role in ensuring every guest arrives to a clean, comfortable, and welcoming environment. Through quality inspections, team leadership, and attention to detail, you will help deliver memorable guest experiences while supporting the success of the Housekeeping department.

What You'll Be Doing Daily Operations

• Supervise the daily activities of Room Attendants, Housepersons, and Public Area Attendants
• Assign daily work schedules and ensure timely completion of cleaning assignments
• Monitor room status and coordinate with the Front Office to ensure guestrooms are available for arriving guests
• Assist with cleaning guestrooms and public areas as needed to support operational demands
• Ensure all housekeeping activities are completed according to brand standards

Quality Assurance

• Inspect guestrooms, suites, public spaces, and back-of-house areas to ensure cleanliness and presentation standards are met
• Identify deficiencies and provide immediate coaching and corrective action
• Verify that guest amenities, linens, and supplies are properly stocked
• Maintain high quality scores through consistent inspections and attention to detail

Team Leadership

• Provide daily direction, coaching, and support to housekeeping employees
• Train new team members on cleaning procedures, safety standards, and service expectations
• Foster a positive, respectful, and collaborative team environment
• Promote accountability, productivity, and consistent performance
• Report performance concerns and achievements to the Housekeeping Manager

Guest Experience

• Respond promptly and professionally to guest requests and concerns
• Resolve housekeeping-related issues quickly and courteously
• Communicate guest preferences and special requests to the housekeeping team
• Support a service culture focused on exceeding guest expectations

Inventory & Supplies

• Monitor inventory of linens, guest amenities, and cleaning supplies
• Report supply shortages and equipment maintenance needs
• Ensure housekeeping carts, storage rooms, and closets remain organized and properly stocked
• Assist with inventory counts and supply distribution

Safety & Compliance

• Ensure compliance with OSHA regulations, chemical handling procedures, and company safety policies
• Promote proper use of cleaning equipment and personal protective equipment (PPE)
• Report maintenance issues promptly through established work order procedures
• Support emergency response procedures and hotel safety initiatives

Team Collaboration

• Partner closely with Front Office, Engineering, Laundry, and Food & Beverage teams to support smooth hotel operations
• Communicate room readiness and operational updates effectively
• Contribute to a positive, guest-focused culture across all departments

Passion for hospitality and delivering exceptional guest service Strong leadership and communication skills Excellent attention to detail and organizational abilities Ability to prioritize m