Room Attendant

Millennium & Copthorne Hotels; Sunnyvale (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

401(k) Retirement Plan

Job summary

M Social Sunnyvale, part of Millennium Hotels & Resorts, is hiring a Room Attendant to ensure clean and welcoming guest rooms. You will help create a positive first impression through meticulous cleaning and presentation in a vibrant, hospitality-driven environment.

This role suits individuals who take pride in a job well done, enjoy a fast-paced setting, and are committed to delivering exceptional service to guests and teams across the property.

Qualifications

• High school diploma preferred.
• Basic English communication; bilingual abilities are a plus.

Responsibilities

• Clean and service assigned guest rooms in line with hotel standards.
• Make beds, replace linens, replenish towels, and restock amenities.
• Dust, vacuum, sweep, mop and sanitize guestrooms and bathrooms.
• Ensure each guest room is ready for arriving guests.
• Report maintenance concerns or safety hazards promptly.
• Maintain cleanliness and organization of housekeeping carts.

Skills

Attention to detail

Stamina

Education

High school diploma or equivalent

Job description

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $21.63 Hourly

Join the Team at M Social Sunnyvale

At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

About M Social Sunnyvale

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role:

As our Room Attendant, you will play a vital role in creating exceptional guest experiences by ensuring every guest room is clean, comfortable, and welcoming. Your attention to detail, efficiency, and commitment to quality will help create the memorable first impression that defines M Social Sunnyvale.

This role is ideal for someone who takes pride in their work, enjoys being active, and is passionate about delivering outstanding hospitality through cleanliness and presentation.

Your Impact – Guest Room Excellence

You will help create an inviting environment where guests can relax and feel at home. Through exceptional cleaning standards, attention to detail, and teamwork, you will contribute directly to guest satisfaction, brand reputation, and operational excellence.

What You'll Be Doing

Guest Room Cleaning

• Clean and service assigned guest rooms in accordance with hotel and brand standards
• Make beds, replace linens, replenish towels, and restock guest amenities
• Dust, vacuum, sweep, mop, and sanitize guestrooms and bathrooms
• Clean windows, mirrors, furniture, fixtures, and appliances as assigned
• Ensure each guest room is fully prepared for arriving guests

Quality & Presentation

• Inspect guestrooms to ensure cleanliness, organization, and proper functionality
• Report maintenance concerns, damaged furniture, or safety hazards promptly
• Ensure guest supplies and amenities are stocked according to hotel standards
• Maintain exceptional attention to detail while meeting daily productivity goals

Guest Service

• Respond courteously to guest requests and special needs
• Maintain professionalism and confidentiality when servicing occupied rooms
• Create a welcoming environment through friendly, respectful interactions
• Communicate guest concerns promptly to supervisors

Safety & Compliance

• Follow all hotel safety procedures and OSHA guidelines
• Properly use and store cleaning chemicals and equipment
• Adhere to infection prevention and sanitation protocols
• Protect guest privacy and secure lost-and-found items according to hotel procedures

Team Collaboration

• Work closely with Housekeeping Supervisors, Housepersons, Laundry, Front Office, and Engineering teams
• Communicate room status updates accurately and promptly
• Support coworkers to ensure daily operational goals are achievedParticipate in departmental meetings and ongoing training

Inventory & Equipment

• Maintain housekeeping carts in a clean, organized, and fully stocked condition
• Report supply shortages and equipment issues to supervisors
• Use cleaning equipment safely and efficiently
• Help maintain organized linen closets and storage areas

• Passion for hospitality and delivering exceptional guest service
• Strong attention to detail and organizational skills
• Ability to work independently and efficiently
• Positive attitude and strong work ethic
• Reliable attendance and punctuality
• Flexibility to work weekends, holidays, and varying schedules based on business needs

Technical / Role-Specific Requirements

• Previous housekeeping or hotel experience preferred but not required
• Knowledge of cleaning techniques, chemicals, and equipment is a plus
• Ability to meet productivity and quality standards
• Ability to follow written and verbal instructions
• Basic English communication skills; bilingual abilities are a plus

Preferred Qualifications

• Previous experience in hospitality, housekeeping, or janitorial services preferred
• Experience in a full-service or lifestyle hotel is a plus
• Familiarity with hotel cleanliness and quality standards is beneficial

Physical Requirements

• Ability to stand, walk, bend, kneel, crouch, and reach for extended periods
• Frequently lift, push, pull, and carry up to 40 pounds
• Ability to push fully stocked housekeeping carts throughout the property
• Comfortable performing repetitive physical tasks throughout the shift

Education

• High school diploma or equivalent preferred
• Equivalent combination of education and relevant experience will be considered

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off