Executive Housekeeper

Millennium Hotels and Resorts; Sunnyvale (CA); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan with Company M

Paid Time Off & Paid Holidays

Hotel Room Discounts across our global

Employee Assistance Program

Job summary

M social Sunnyvale, part of Millennium Hotels & Resorts, seeks an Executive Housekeeper to lead housekeeping and laundry operations, driving service, safety, and efficiency. This role combines strong leadership with a focus on guest satisfaction and brand standards in a bustling Silicon Valley setting.

You will shape culture, manage budgets, and collaborate with Front Office, Engineering, F&B, and Operations to deliver exceptional guest experiences while growing a high-performing team.

Qualifications

• Experience leading hotel housekeeping operations.
• Ability to manage departmental budgets, labor productivity, and expense controls.
• Strong communication and interpersonal skills.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Responsibilities

• Lead and oversee all housekeeping and laundry operations.
• Establish and maintain department standards aligned with the M Social brand.
• Build and sustain a high-performing and engaged team culture.
• Foster accountability, collaboration, and continuous improvement.
• Ensure guestrooms, public areas, laundry, and back-of-house spaces meet quality standards.
• Maintain cleanliness, safety, and brand presentation throughout the property.
• Monitor productivity and staffing levels to maximize efficiency.
• Manage inventories, linen controls, and supply costs.
• Identify opportunities to improve operations and guest satisfaction.
• Deliver consistent, high-quality results in a fast-paced environment.
• Deliver exceptional service rooted in a passion for hospitality.
• Respond promptly and effectively to guest concerns and service recovery opportunities.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Flexibility

Education

High school diploma or equivalent

Tools

Hotel PMS systems

Housekeeping technologies

Job description

Hotel Name: M Social Sunnyvale Location: Onsite ? Sunnyvale, CA Salary Range: $110,000 - $115,000 Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don?t just welcome guests?we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence?driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach. At Millennium, we are guided by our core values:

• Passion for Hospitality ? Delivering meaningful and memorable guest experiences
• Entrepreneurial ? Taking ownership and acting with agility
• Innovation & Progressive ? Continuously improving how we operate and serve
• Solutions & Results Oriented ? Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role As our Executive Housekeeper, you will lead all housekeeping and laundry operations, creating a clean, safe, and welcoming environment while driving operational excellence, financial performance, and team engagement. This role is ideal for a hospitality leader who combines a passion for service with strong operational and people leadership skills and is committed to delivering exceptional guest experiences.

Your Impact ? Executive Leadership You will shape the culture, standards, and performance of the Housekeeping department. Through strong leadership and operational expertise, you will develop talent, drive efficiencies, and create an environment where cleanliness, service, and attention to detail define the guest experience. Your leadership will bring our values to life by fostering a culture of accountability, innovation, and excellence.

Leadership & Ownership

• Lead and oversee all housekeeping and laundry operations
• Establish and maintain department standards aligned with the M Social brand
• Build and sustain a high-performing and engaged team culture
• Foster accountability, collaboration, and continuous improvement

Operations & Execution

• Ensure guestrooms, public areas, laundry, and back-of-house spaces meet quality standards
• Maintain cleanliness, safety, and brand presentation throughout the property
• Monitor productivity and staffing levels to maximize efficiency
• Manage inventories, linen controls, and supply costs
• Identify opportunities to improve operations and guest satisfaction
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in a passion for hospitality
• Respond promptly and effectively to guest concerns and service recovery opportunities
• Maintain the highest standards of cleanliness and presentation
• Create memorable experiences through attention to detail and service excellence

Team Collaboration

• Partner closely with Front Office, Engineering, Food & Beverage, and Operations teams
• Communicate effectively and contribute to a positive and collaborative work environment
• Support a culture of respect, accountability, and excellence

People Leadership

• Recruit, coach, develop, and inspire employees
• Provide feedback, direction, and recognition to drive engagement and growth
• Foster a culture of continuous learning and professional development
• Develop succession plans and strengthen leadership bench strength

Financial & Business Performance

• Manage departmental budgets, forecasting, labor productivity, and expense controls
• Monitor inventory levels and purchasing practices
• Drive efficiencies while maintaining quality and guest satisfaction
• Analyze departmental performance and implement continuous improvement initiatives

Compliance & Standards

• Ensure compliance with company policies, OSHA standards, and safety procedures
• Maintain knowledge of housekeeping best practices and brand standards
• Ensure proper training and compliance with chemical handling and safety procedures
• Uphold a culture of accountability and operational excellence

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced environment
• Solutions-oriented mindset with strong attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Leadership Requirements

• Proven leadership experience in hotel housekeeping operations
• Ability to drive accountability, engagement, and operational excellence
• Strong decision-making and problem-solving capabilities
• Experience managing departmental budgets, labor productivity, and expense controls
• Demonstrated ability to lead through change and operational growth

Technical / Role-Specific Requirements

• Strong knowledge of housekeeping operations, laundry operations, and room inspection standards
• Experience managing room attendants, public area attendants, laundry teams, and supervisors
• Knowledge of inventory management, linen controls, and supply ordering
• Understanding of OSHA standards, chemical safety and housekeeping best practices
• Experience with hotel property management systems and housekeeping technologies
• Experience in budgeting, forecasting, and labor management

Education

• High school diploma or equivalent required
• Equivalent combination of education and relevant experience will be considered

Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you?re not just taking on a role?you?re joining a global organization committed to people, performance, and growth. Whether you?re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you?re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.