Assistant Housekeeping Manager

HYATT Hotels; New York (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

Hyatt Grand Central New York is seeking a Housekeeping Manager to oversee the housekeeping area, including public spaces and night cleaning. The role requires strong attention to detail, guest interaction, and leadership to ensure safety and quality standards.

The ideal candidate has 2-3 years of progressive hotel Rooms Management experience, excels in communication, and can train and schedule staff while driving customer service excellence.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to interact with people of diverse backgrounds.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentation skills.
• Hotel/Hospitality degree an asset
• Must possess high energy, entrepreneurial spirit and leadership.
• Proficient in Microsoft Word and Excel.
• Excellent organizational, interpersonal and administrative skills.

Responsibilities

• Oversee the entire housekeeping area including public areas and night cleaning.
• Train, develop and schedule housekeeping staff.
• Promote a customer- and associate-satisfaction oriented atmosphere.
• Collaborate with guests and other departments; report to the Executive Housekeeper.

Skills

Customer service

Communication

Leadership

Staff training

Presentation skills

Interpersonal skills

Organizational skills

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Organization- Hyatt Grand Central New York

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Responsibilities

The Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Housekeeping Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Salary Range

Salary Range: $64,500 - $70,000

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills