Assistant Housekeeping Manager

Hyatt Regency; Morristown (NJ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Complimentary hotel nights

Discounts at Hyatt properties

Tuition Reimbursement

401K with company match

Employee Stock Purchase Plan

Free parking

Free meals

Paid Family Bonding Time & Adoption

Paid Vacation

Sick days

New Child Leave

Holidays

Job summary

Hyatt Regency Morristown is seeking an Assistant Housekeeping Manager to help oversee housekeeping operations, guest rooms, public areas, and laundry, ensuring safety and quality standards while delivering exceptional guest experiences.

You will supervise supervisors and staff, assist with hiring and training, manage schedules, and coordinate with Front Office and Engineering for smooth room turnover, reporting to the Executive Housekeeper.

Qualifications

• 2-3 years of progressive hotel Rooms Management experience
• Excellent communication and guest service skills
• Strong organizational and administrative abilities

Responsibilities

• Assist in managing all housekeeping operations, including guest rooms, public areas, laundry, and linen services
• Ensure cleanliness and presentation standards meet hotel brand expectations
• Conduct regular inspections of guest rooms, corridors, public spaces, and back-of-house areas
• Monitor room status and coordinate with Front Office and Engineering for efficient room turnover
• Respond promptly and professionally to guest requests, complaints, and special accommodations

Skills

Rooms management

Customer service

Communication

Leadership

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Organization- Hyatt Regency Morristown at Headquarters Plaza

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Join our amazing team at Hyatt Regency Morristown

which is situated in the heart of downtown Morristown’s historical district near George Washington’s Headquarters, The Morris Museum, and Fosterfields Living Historical Farm. Our newly renovated hotel features 256 guestrooms including 50 spacious studio suites. With more than 31,000 square feet of revitalized meeting and banquet space, the hotel provides premier meeting experience in the Tri-State area.

What Are Additional Benefits Working At Hyatt Regency Morristown

• Complimentary hotel nights and discounts at Hyatt properties around the world
• Tuition Reimbursement, 401K with company match, Employee Stock Purchasing Plan
• Free parking/ free meals
• Paid Family Bonding Time & Adoption Assistance
• Paid Vacation, Sick days, New Child Leave, Holidays

The Assistant Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. These responsibilities may also include staff training, development and scheduling. The Assistant Housekeeping Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Key Responsibilities

Operational Management

• Assist in managing all housekeeping operations, including guest rooms, public areas, laundry, and linen services.
• Ensure cleanliness and presentation standards meet hotel brand expectations.
• Conduct regular inspections of guest rooms, corridors, public spaces, and back-of-house areas.
• Monitor room status and coordinate with Front Office and Engineering departments for efficient room turnover.
• Respond promptly and professionally to guest requests, complaints, and special accommodations.

Team Leadership & Supervision

• Supervise housekeeping supervisors, room attendants, housepersons, and laundry staff.
• Assist with hiring, onboarding, training, coaching, and performance evaluations.
• Prepare staff schedules and assign daily work duties.
• Promote teamwork, professionalism, and adherence to company policies and procedures.
• Ensure staff compliance with safety, sanitation, and OSHA standards.

Inventory & Budget Control

• Monitor housekeeping supplies, linens, uniforms, and equipment inventory.
• Assist in controlling departmental expenses and minimizing waste.
• Coordinate ordering and receiving of housekeeping supplies.
• Report maintenance issues and damaged items promptly.

Quality Assurance

• Maintain high levels of guest satisfaction and cleanliness scores.
• Ensure compliance with hotel standards, health regulations, and safety protocols.
• Participate in quality audits and implement corrective action plans when necessary.

Administrative Duties

• Maintain housekeeping records, reports, and inspection logs.
• Assist in payroll preparation and attendance tracking.
• Support departmental meetings and training sessions.
• Prepare operational reports for management as needed.

The salary range is between $60,000 and $65,000.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills