Assistant Operations Manager – Housekeeping

Hyatt Taleo; United States; On-site; USD 66,000 - 72,000; Full time

Benefits offered by this job

Free stays & discounts

Health coverage

401(k) with company match

Paid time off

Tuition reimbursement

Stock purchase plan

Exclusive discounts

Job summary

Hyatt Centric Times Square New York seeks an Assistant Operations Manager – Housekeeping to lead daily housekeeping and public areas, partnering with the Executive Housekeeper. You’ll coach and schedule a high‑performing team, ensure safety, cleanliness, and VIP guest experiences, and foster an energetic, guest‑focused environment in a fast‑paced hotel.

This hands‑on role requires 1–2 years of leadership in Rooms or Housekeeping, strong communication, and a passion for memorable service.

Qualifications

• 1–2 years of progressive hotel Rooms/Housekeeping leadership experience.
• Strong verbal and written communication skills.
• Must be able to work weekends and holidays.
• Hospitality degree a plus.
• Union experience preferred.

Responsibilities

• Leading daily operations across housekeeping and public areas.
• Coaching, developing, and scheduling team members.
• Delivering exceptional guest experiences, including VIP and high-profile guests.
• Upholding safety, cleanliness, and operational excellence.
• Fostering a positive, high-performing team environment.

Skills

Guest service excellence

Communication

Leadership

Organizational skills

Attention to detail

Flexibility

Union experience

Hospitality degree

Education

Hospitality degree (a plus)

Tools

Microsoft Word

Microsoft Excel

Job description

Assistant Operations Manager – Housekeeping | NEW015561

Description

Be Part of Something Bigger at Hyatt

At Hyatt, we believe in the power of belonging—creating spaces where people feel at home, wherever they are in the world. We turn trips into journeys, moments into meaningful experiences, and jobs into fulfilling careers.

Join a team that’s redefining travel to be more human, connected, and sustainable. Here, your role matters, your growth is supported, and your individuality is celebrated. Because at Hyatt, hospitality isn’t just what we do—it’s who we are.

Your Workplace: Hyatt Centric Times Square New York

Welcome to the center of it all. Hyatt Centric Times Square puts you right in the heart of New York City, surrounded by energy, culture, and endless possibility. From stylish guest rooms with iconic skyline views to vibrant gathering spaces like our rooftop bar, this is where unforgettable experiences begin—for our guests and for you.

The Opportunity: Assistant Operations Manager — Housekeeping

We’re looking for a driven and detail-oriented leader to help elevate our housekeeping operations. In this role, you’ll partner with the Executive Housekeeper to oversee all aspects of housekeeping—from guest rooms to public spaces—ensuring every corner reflects Hyatt’s high standards.

You’ll play a key role in:

• Leading daily operations across housekeeping and public areas
• Coaching, developing, and scheduling team members
• Delivering exceptional guest experiences, including VIP and high-profile guests
• Upholding safety, cleanliness, and operational excellence
• Fostering a positive, high-performing team environment

This is a hands‑on leadership role for someone who thrives in a fast‑paced setting and takes pride in creating exceptional experiences behind the scenes.

What You’ll Bring

• A passion for service and creating memorable guest experiences
• 1–2 years of progressive experience in hotel Rooms or Housekeeping leadership
• Strong communication and organizational skills
• A collaborative, high-energy leadership style
• Attention to detail and a drive for operational excellence
• Flexibility to work weekends and holidays
• Union experience (preferred)
• Hospitality degree (a plus)

What You’ll Earn

Salary: $66,300 — $72,000 (based on experience)

Why Hyatt?

We take care of our people so they can take care of our guests. Enjoy a comprehensive benefits package, including:

• Free and discounted hotel stays worldwide
• Medical, dental, vision coverage (after 30 days for full‑time roles)
• 401(k) with company match
• Paid time off, parental leave, and adoption assistance
• Complimentary meals during shifts
• Tuition reimbursement and career development opportunities
• Employee Stock Purchase Plan
• Exclusive discounts with top brands

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Ready to Make an Impact?

If you’re passionate about hospitality and ready to grow your career in a dynamic, world‑class environment, we’d love to meet you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast‑paced environment.
• Refined verbal and written communication skills.
• 1-2 years of progressive hotel Rooms Management experience, housekeeping management experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays
• Union experience strongly preferred

Primary Location

: US-NY-New York City

Organization

: Hyatt Centric Times Square New York

Pay Basis

: 66,300.00 Yearly US Dollar (USD)

Job Level

: Entry Level Manager | Full-time

Job

: Housekeeping/Laundry