Housekeeping Manager

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life Ins.

Employee Assistance Program

401(k) with match

Job summary

Hyatt Hotels Corporation seeks a Housekeeping Manager to oversee cleanliness and appearance of guest rooms and public areas, supervise staff, manage supplies, and uphold health and safety standards. You will address guest concerns, coordinate with front desk, and ensure inspections meet Hyatt standards.

Responsibilities include staffing decisions, training, record-keeping, and reporting on occupancy and expenses. A background check is required for employment at participating Hyatt locations.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Successful completion of a background check is required prior to employment.

Responsibilities

• Schedule and supervise housekeeping staff for guest rooms and public areas.
• Coordinate with desk and admitting personnel on room status and occupancy.
• Maintain inventory of cleaning supplies and linen stock; deploy resources as needed.
• Investigate complaints and take corrective action regarding housekeeping service and equipment.
• Ensure adherence to hotel standards, safety procedures, and routine inspections.
• Assess rooms and common areas for repairs or replacements and report needs.

Skills

Verbal communication

Written communication

Supervisory skills

Organizational skills

Problem solving

Team leadership

Training

Housekeeping knowledge

MSDS knowledge

Chemical safety

Education

High school diploma or GED

Job description

Grand Hyatt

Summary

The Housekeeping Manager is responsible to ensure the cleanliness, orderliness, and overall appearance of the hotel including guest rooms and public area. This involves supervising staff, managing inventory, maintaining budgets, and ensuring adherence to health and safety regulations. Play a key role in guest satisfaction by addressing complaints and resolving issues related to housekeeping service.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Obtain list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges to prepare work assignments.
• Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
• Maintain inventory of cleaning supplies & linen stock to ensure adequate supplies. Issues supplies & equipment to workers.
• Investigate concerns regarding housekeeping service and equipment and takes corrective action.
• Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to hotel standards. Develop and implement cleaning procedures, as well as conducting regular inspections.
• Examine rooms, halls, and lobbies to determine the need for repairs or replacement of furniture or equipment and make recommendations to management.
• Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Screen job applicants, hire new employees, and recommend promotions, transfers, or dismissals.
• Conducts orientation training of new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
• Attend training seminars to perfect housekeeping techniques and procedures and enhance supervisory skills.
• Record data concerning work assignments, personnel actions, and timecards, and prepares periodic reports.
• May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attend periodic staff meetings with other department heads to discuss company policies and patrons’ complaints and make recommendations to improve service and ensure operational efficiency.
• Implement and enforce health and safety regulations, including proper handling of chemicals and equipment, and ensuring a safe working environment for staff.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong verbal and written communication skills.
• Strong supervisory and organizational skills.
• Demonstrated ability to effectively interact with people of other backgrounds.
• Strong problem-solving skills.
• Ability to effectively lead, motivate, manage and train the housekeeping team.
• Requires thorough understanding of housekeeping equipment, procedures, and processes.
• Knowledge of the material safety data sheet when using chemicals and safety rules when working around machinery.

PROFESSIONAL EXPERIENCE

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

ACADEMIC BACKGROUND

• High school diploma or G.E.D. equivalent.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Requirements

Successful completion of a background check is required prior to employment.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Hyatt Centric Park City | Park City , UT , US