Housekeeping Manager

Hyatt Hotels Corporation; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Hotel discounts

Competitive insurance packages

Company matched retirement savings plans

Life insurance

Job summary

Hispanic Alliance for Career Enhancement seeks a Rooms Manager for its New York hotel. The role involves overseeing operations, ensuring high levels of service, and managing housekeeping and front office collaboration. Candidates need at least two years of luxury hotel management experience and a hospitality-related college degree. Competitive salary of $70,000 - $75,000 annually offered, along with benefits including paid time off and retirement plans.

Qualifications

• Minimum of two years of previous Front Office/Housekeeping management experience.
• Ability to endure physical movements throughout the work areas.
• Experience with NYC unions is desirable.

Responsibilities

• Oversee property operations ensuring high hospitality levels.
• Act as a liaison between housekeeping and front office departments.
• Maintain and inspect guest rooms, public spaces, and offices.

Skills

Warm and hospitable personality

Collaborative working ability

Mathematical calculation skills

Communication skills in English

Knowledge of hospitality systems

Education

College degree in hospitality or related field

Tools

Windows

OPERA PMS

Kronos

Rex

Birchstreet

HotSOS

Job description

Summary

Old world glamour meets modern luxury at The Beekman, a Thompson Hotel, nestled in the epicenter of vibrant Lower Manhattan. Built in 1881 as one of New York City's first skyscrapers, the heart of this iconic landmark building is its extraordinary nine‑story Victorian atrium and pyramidal skylight. Featuring 287 guest rooms, The Beekman boasts two signature duplex penthouses with private rooftop terraces. This award‑winning luxury‑lifestyle hotel is a rare combination of world‑class dining by James Beard award‑winning restauranteurs, hidden cozy corners, captivating artwork, and attentive staff eager to exceed your expectations. The Beekman is a masterpiece rediscovered.

The Rooms Manager (Housekeeping) will report to the Director of Housekeeping, and will oversee property operations, ensuring that the highest levels of hospitality and service are provided. The Rooms Manager represents the property in resolving any guest related situation. The Rooms Manager will be a liaison between the housekeeping and front office departments to guarantee that guests are receiving quality services that exceed their expectations. The Rooms manager must adhere to hotel Health and Safety guidelines as well as NYC Health Department and OSHA standards. They must act in all matters related to the safety, security, satisfaction, and well‑being of hotel guests and colleagues.

The Rooms Manager will be expected to act with honesty and integrity while working in a fast‑paced, high‑pressure environment. Daily tasks will include assigning housekeeping boards, maintaining accurate records of assignments, inspecting guest rooms, public spaces, and offices. They will need to be alert to potential problems and malfunctions of hospitality services and make on‑the‑spot corrections and coordinate with other managers in developing plans to deliver special services to selected guests. During their shift, the Rooms Manager is responsible for maintaining lobby, guest rooms, hallways, and front area appearances. The Rooms Manager will receive guest complaints and ensure that they are all resolved to the extent that our guests are thoroughly satisfied. The Rooms Manager will also be responsible for departmental scheduling based on forecasted business levels, as well as payroll. Additional responsibilities will include reviewing supplies and maintaining the department's inventory. The Rooms Manager will be responsible for handling all training with team members including but not limited to Hyatt Compliance Training, Sexual Harassment, OSHA, Service and Cleanliness Trainings, as well as monthly meetings. They will support and ensure compliance to all company brand standards. Prior to leaving, the Rooms Manager must complete their closing duties including reviewing the status of assignments and completing any follow‑up action necessary to individual departments in addition to ensuring the house is set for maximum sell each night.

Hyatt cares for their employees, so that they can be their best. Employees at Hyatt receive top tier benefits, which include: paid time off, hotel discounts, competitive insurance packages, company matched retirement savings plans, life insurance, and the opportunity to take your career around the world!

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

$70,00O - $75,000 Annually

Qualifications

• A warm and hospitable personality with a drive to assist the needs of others.
• The ability to work collaboratively across all departments of a fast‑paced luxury hotel.
• Minimum of two years of previous Front Office/Housekeeping management experience in a luxury or lifestyle hotel.
• A college degree in hospitality or related field.
• Clear concise written and verbal communication skills in English.
• The ability to accurately compute and manipulate mathematical calculations.
• Proficient knowledge of systems used on property including Windows, OPERA PMS, Kronos, Rex, Birchstreet, and HotSOS.
• The ability to work a variety of schedules to include AM, PM, Overnight, Weekends, and Holidays.
• Previous experience with NYC unions is desirable.
• Endure various physical movements throughout the work areas.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.