Assistant Housekeeping Manager

Destination by Hyatt; Hawaii; On-site; USD 65,000 - 75,000; Full time

Job summary

Hana-Maui Resort (Destination by Hyatt) seeks an Assistant Housekeeping Manager to assist in overseeing housekeeping, public areas and night cleaning. The role requires strong attention to detail, safety policy adherence, and staff training.

The position reports to the Housekeeping Manager and emphasizes guest and team satisfaction. Candidate should have 2–3 years in hotel Rooms Management, excellent communication, and proficiency with Word/Excel, with full availability including evenings,

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to interact effectively with people of diverse backgrounds.
• 2–3 years of progressive hotel Rooms Management experience.
• Service-oriented style with professional presentation skills.
• Strong energy, leadership and customer-service focus.
• Proficiency in Word and Excel is required.
• Excellent organizational, interpersonal and administrative skills.
• Valid Driver's License.
• Ability to provide full availability including evenings, weekends and holidays.

Responsibilities

• Assist in overseeing the housekeeping area including public spaces and night cleaning.
• Ensure safety and security policies are followed.
• Train, develop and schedule staff as needed.
• Promote an atmosphere of customer and associate satisfaction.

Skills

Customer service

Verbal & written communication

Cultural sensitivity

Rooms management experience

Professional presentation

Leadership & motivation

MS Word & Excel

Organizational skills

Driver's License

Availability including evenings/week-?

Education

Hotel/Hospitality degree (asset)

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Organization - Hana-Maui Resort

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Assistant Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Assistant Housekeeping Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Housekeeping Manager and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

The salary range for this position is $65,000 to $75,000.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.
• 2-3 years of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must have valid Driver's License
• Must be able to provide full availability including evenings, weekends and holidays