Assistant Operations Manager - Housekeeping

Hyatt Hotels Corporation; New York (NY); On-site; USD 66,300 - 72,000; Full time

Benefits offered by this job

Free and discounted hotel stays

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

Hispanic Alliance for Career Enhancement is seeking an Assistant Operations Manager for Housekeeping in New York City. In this role, you will partner with the Executive Housekeeper to oversee housekeeping operations and ensure guest satisfaction across all areas.

The ideal candidate should have 1-2 years of leadership experience in hotel rooms or housekeeping, a passion for service, and strong organizational skills. Competitive salary of $66,300 – $72,000 based on experience.

Benefits include discounted hotel stays, medical coverage, and 401(k) with company match.

Qualifications

• 1-2 years of progressive hotel rooms or housekeeping leadership experience.
• Flexibility to work weekends and holidays.
• Union experience preferred.

Responsibilities

• Lead daily operations across housekeeping and public areas.
• Coach and develop team members.
• Uphold safety and cleanliness standards.

Skills

Passion for service

Communication skills

Organizational skills

Leadership style

Attention to detail

Customer service

Education

Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

Be Part of Something Bigger at Hyatt. At Hyatt, we believe in the power of belonging—creating spaces where people feel at home, wherever they are in the world. We turn trips into journeys, moments into meaningful experiences, and jobs into fulfilling careers. Join a team that's redefining travel to be more human, connected, and sustainable. Here, your role matters, your growth is supported, and your individuality is celebrated. Because at Hyatt, hospitality isn’t just what we do—it’s who we are.

Assistant Operations Manager – Housekeeping

We’re looking for a driven and detail-oriented leader to help elevate our housekeeping operations. In this role, you’ll partner with the Executive Housekeeper to oversee all aspects of housekeeping—from guest rooms to public spaces—ensuring every corner reflects Hyatt’s high standards.

Key Responsibilities:

• Leading daily operations across housekeeping and public areas
• Coaching, developing, and scheduling team members
• Delivering exceptional guest experiences, including VIP and high-profile guests
• Upholding safety, cleanliness, and operational excellence
• Fostering a positive, high‑performing team environment

Qualifications

• Passion for service and creating memorable guest experiences
• 1-2 years of progressive experience in hotel rooms or housekeeping leadership
• Strong communication and organizational skills
• Collaborative, high‑energy leadership style
• Attention to detail and a drive for operational excellence
• Flexibility to work weekends and holidays
• Union experience (preferred)
• Hospitality degree (a plus)
• High energy, entrepreneurial spirit, motivational leadership, effective communication, ability to provide exceptional customer service and improve the bottom line
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal, and administrative skills
• Ability to work a flexible schedule, including weekends and holidays
• Union experience strongly preferred

What You’ll Earn

Salary: $66,300 – $72,000 (based on experience)

Benefits

• Free and discounted hotel stays worldwide
• Medical, dental, and vision coverage (after 30 days for full‑time roles)
• 401(k) with company match
• Paid time off, parental leave, and adoption assistance
• Complimentary meals during shifts
• Tuition reimbursement and career development opportunities
• Employee Stock Purchase Plan
• Exclusive discounts with top brands

Our Values

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.