Assistant House Manager

People's Light; Malvern (Chester County); On-site; USD 17,000 - 21,000; Part time

Job summary

People’s Light in Malvern, PA is seeking a part-time, hourly Assistant House Manager to lead Front of House operations. You will oversee FOH staff and volunteers, coordinate with stage management, and assist patrons with a warm, welcoming presence.

Flexible schedules up to 29 hours per week and a role focused on safety and exceptional guest service. Ideal candidates are adaptable, calm in emergencies, and able to solve problems creatively while working with a diverse audience and theatre team.

Qualifications

• Part-time, hourly, non-exempt role in Front of House.
• Willing to learn and work with people of diverse backgrounds.
• Must have own transportation to the Malvern location.

Responsibilities

• Delegate tasks to FOH staff and volunteers.
• Coordinate with Stage Management for timing.
• Liaise with Box Office to resolve ticketing issues.
• Manage incidents and emergencies with calm authority.
• Set up for events and stock concessions.
• Welcome patrons and answer questions about productions and campus.
• Support events including Relaxed Performances and Surround Season.
• Maintain theatre protocols and oversee house operations.
• Assist patrons with assistive devices and seating.

Skills

Flexible

Calm under pressure

Creative problem solving

Warm and welcoming

Leadership (FOH)

Job description

EQUAL OPPORTUNITY EMPLOYMENT

People’s Light is an equal opportunity employer. We work to cultivate a deep and wide reach in order to connect with prospective employees who have varied experiences and skills, a collaborative attitude, and the capacity and desire for growth.

NON-DISCRIMINATION HIRING POLICY

People’s Light seeks to recruit and retain a diverse workforce as a reflection of our commitment to create an antiracist, socially just, and inclusive presence in Chester County and our surrounding community. People’s Light does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, or any other legally protected characteristic. Applicants from populations historically underrepresented in the theatre field are strongly encouraged to apply.

Position: Assistant House Manager

Classification: Part-Time, Hourly, Non-Exempt

Salary: $12-15/hour

Start Date: September 2026 (Flexible)

If you love theatre and want a behind-the-scenes experience, come join us! We are a nationally renowned, local theatre seeking adaptable, energetic, organized people to work Front of House. In this position, you need to be willing to learn, work with people of all backgrounds, and think on your feet. FOH staff reports to the Front of House and Reports Manager. We offer flexible schedules that will not exceed 29 hours per week. Your own transportation is a plus. We are located one mile from the Malvern stop on the Paoli/Thorndale regional rail line.

EQUAL OPPORTUNITY EMPLOYMENT

People’s Light is an equal opportunity employer. We work to cultivate a deep and wide reach in order to connect with prospective employees who have varied experiences and skills, a collaborative attitude, and the capacity and desire for growth.

NON-DISCRIMINATION HIRING POLICY

People’s Light seeks to recruit and retain a diverse workforce as a reflection of our commitment to create an antiracist, socially just, and inclusive presence in Chester County and our surrounding community. People’s Light does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, or any other legally protected characteristic. Applicants from populations historically underrepresented in the theatre field are strongly encouraged to apply.

Overview

Position: Assistant House Manager

Classification: Part-Time, Hourly, Non-Exempt

Salary: $12-15/hour

Start Date: September 2026 (Flexible)

If you love theatre and want a behind-the-scenes experience, come join us! We are a nationally renowned, local theatre seeking adaptable, energetic, organized people to work Front of House. In this position, you need to be willing to learn, work with people of all backgrounds, and think on your feet. FOH staff reports to the Front of House and Reports Manager. We offer flexible schedules that will not exceed 29 hours per week. Your own transportation is a plus. We are located one mile from the Malvern stop on the Paoli/Thorndale regional rail line. Assistant House Managers are shift leaders who manage the FOH staff and volunteers, coordinate with stage management, and assist patrons during their visit. Our ideal Assistant House Manager is flexible, calm in emergencies, a creative problem solver, and warm and welcoming to all. Those hired to be Assistant House Managers will train on all shifts and may be scheduled in a position other than manager based on scheduling needs and availability. This is a part-time, hourly, non-exempt position that pays $12/hr for FOH Representative shifts and $15/hr for House Manager shifts.

Responsibilities Might Include

• Delegating responsibilities to Staff and Volunteers


• Liaising with Stage Management to maintain consistent timing


• Coordinate with the Box Office to resolve ticketing issues


• Managing and reporting incidents and/or emergencies


• Setting up for events, stocking concessions, including lifting flats of bottles and soda.


• Welcoming patrons and answering patron questions knowledgeably about productions, other People’s Light programs, and navigating the campus


• Supporting special events, like our Relaxed Performances and Surround Season


• Managing the house, including ushering patrons into the theatre, seating late-arriving patrons, maintaining theatre protocols, keeping all public spaces clean


• Helping patrons with Smart Caption Glasses and other assistive devices


• Keeping track of concessions stock


• Training and learning, including de-escalation techniques; bystander intervention; RAMP.


• Handling emergencies and last‑minute situations with grace and authority.