Front of House and Hospitality Manager

People's Light; Malvern (Chester County); On-site; USD 34,000 - 46,000; Full time

Job summary

People’s Light is seeking a Front of House and Hospitality Manager on-site in Malvern, PA. You will lead house management, oversee staff and concessions, and ensure outstanding patron experiences while collaborating with marketing, production, and external vendors.

The role requires at least 2 years in theatre patron services, strong hospitality, and a collaborative, proactive mindset. You will manage budgets, POS systems, and community events, advancing earned revenue and inclusivity.

Qualifications

• Minimum of 2 years of theatre organization patron services experience, or completion of an apprentice or internship program in a related field
• Demonstrated ability to work collaboratively within a small, fast‑paced team
• A genuine hospitality mindset with a proactive orientation toward patron engagement and organizational growth
• Ability to thrive under pressure and adapt quickly in a dynamic, production-driven environment
• Genuine passion for theatre, live entertainment, and community engagement

Responsibilities

• Serve as House Manager for approximately half of all performances, including greeting patrons, dressing the house, communicating with stage management, and monitoring ushers, will call, and other house staff
• Create and distribute the House Management report after each performance
• Monitor House Manager and Stage Management reports, tracking needs and coordinating corrective actions
• Bring a hospitality-first mindset to patron interactions, elevating audience experiences
• Manage all part‑time Front of House staff and volunteer hiring, training, onboarding, and scheduling
• Foster a collaborative, professional, inclusive team culture across front of house operations
• Oversee concessions budgeting, inventory management, and ordering from Farmhouse operations and outside vendors
• Maintain current Staff RAMP Certifications, AED equipment documentation, and Food Safety Certificates
• Manage cash, budgets, and banks across front of house operations
• Manage the Square POS system including inventory management and reporting
• Plan and deliver Community and Surround Programming events, including Flight Nights, Seed to Blossom, and production-based events
• Support the Sales Manager in planning marketing materials and attend tabling events
• Attend weekly marketing team meetings and contribute to a collaborative work environment
• Other duties as assigned.

Skills

Hospitality mindset

Patron engagement

Team collaboration

Organizational skills

Communication

Customer service

Equity & inclusion

Tools

Square POS

Job description

EQUAL OPPORTUNITY EMPLOYMENT

People’s Light is an equal opportunity employer. We work to cultivate a deep and wide reach in order to connect with prospective employees who have varied experiences and skills, a collaborative attitude, and the capacity and desire for growth.

People’s Light seeks to recruit and retain a diverse workforce as a reflection of our commitment to create an antiracist, socially just, and inclusive presence in Chester County and our surrounding community. People’s Light does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, or any other legally protected characteristic. Applicants from populations historically underrepresented in the theatre field are strongly encouraged to apply.

EQUAL OPPORTUNITY EMPLOYMENT

People’s Light is an equal opportunity employer. We work to cultivate a deep and wide reach in order to connect with prospective employees who have varied experiences and skills, a collaborative attitude, and the capacity and desire for growth.

People’s Light seeks to recruit and retain a diverse workforce as a reflection of our commitment to create an antiracist, socially just, and inclusive presence in Chester County and our surrounding community. People’s Light does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, or any other legally protected characteristic. Applicants from populations historically underrepresented in the theatre field are strongly encouraged to apply.

Job Title:

Front of House and Hospitality Manager

Reports To:

Director of Marketing, Sales, and Patron Engagement

Location:

On-Site

Position Type:

Full-Time, Exempt, Flexible Schedule that includes occasional nights and weekends

Salary:

$40,000 annually

About This Position

People's Light's Front of House and Hospitality Manager holds a key internal and patron-facing role at an exciting moment of evolution for the organization. Reporting to the Associate Director of Audience Services, and working closely with artistic and production staff, stage management, and outside vendors, this position is responsible for serving as the house "concierge", delivering a first-class patron experience through direct patron engagement, proactive problem-solving, stage management coordination, and concessions oversight.

The Front of House and Hospitality Manager is an integral member of the marketing department, which includes Ticketing Services, Sales, Box Office, Audience Services, Marketing, and Design. This role works collaboratively with all People's Light internal clients, including Artistic, Development, Education, Finance, Farmhouse, and Surround Programming, with a focus on earned revenue. This position brings a hospitality mindset and actively cultivates an environment of support, collegiality, and professionalism.

House Management and Patron Engagement

• Serve as House Manager for approximately half of all performances in a production season, including greeting patrons, dressing the house, communicating with stage management, and monitoring the activities of ushers, will call, and other house staff
• Create and distribute the House Management report at the conclusion of each performance
• Work with the Associate Director of Audience Services to monitor House Manager and Stage Management reports, tracking needs and coordinating any required corrective actions
• Bring a hospitality-first mindset to every patron interaction, consistently seeking new opportunities to elevate the audience experiences

Staff and Volunteer Management

• Manage all part‑time Front of House staff and volunteer hiring, training, onboarding, and scheduling
• Foster a collaborative, professional, and inclusive team culture across front of house operations

Concessions and Vendor Management

• Oversee concessions budgeting, inventory management, and ordering from Farmhouse operations and outside vendors for food and beverages, including occasional product pickup from nearby suppliers
• Manage accounts with outside food, beverage, and alcohol vendors and suppliers including PLCB and the Farmhouse
• Maintain current Staff RAMP Certifications, AED equipment documentation, and Food Safety Certificates

Financial Management

• Manage and reconcile cash, budgets, and banks across front of house operations
• Manage the Square POS system including inventory management and reporting

Community Programming and Events

• Work closely with the Associate Director of Audience Services and Community Programs Creative Director to manage Community and Surround Programming, including Flight Nights, Seed to Blossom, and production-based events such as AfterWORDS, Preview Events, Panels, and more
• Support the Sales Manager in planning and delivering marketing materials throughout the community
• Partner with the Marketing Assistant on off‑site event planning and attend tabling events as needed

Team Collaboration

• Attend weekly marketing team meetings and actively contribute to a collaborative, solutions‑oriented work environment

Other duties as assigned.

Qualifications

Required

• Minimum of 2 years of theatre organization patron services experience, or completion of an apprentice or internship program in a related field
• Demonstrated ability to work collaboratively within a small, fast‑paced team
• A genuine hospitality mindset with a proactive orientation toward patron engagement and organizational growth
• Ability to thrive under pressure and adapt quickly in a dynamic, production-driven environment
• Genuine passion for theatre, live entertainment, and community engagement

Preferred

• Familiarity with Square or similar POS systems
• Experience managing or coordinating community programming or patron-facing events
• RAMP certification or familiarity with food safety and alcohol service regulations

Skills

• Exceptional patron‑facing communication and interpersonal skills with the ability to engage diverse audiences
• Strong organizational skills with the ability to set priorities, manage competing deadlines, and delegate effectively
• Sound judgment and decisive problem‑solving; ability to elevate issues appropriately and include the right stakeholders in decision‑making
• Financial acumen including cash handling, budget management, and POS reporting
• A growth mindset centered on patron engagement, earned revenue, and continuous improvement
• Demonstrated commitment to equity, inclusion, and accessible, welcoming patron experiences
• Collaborative team player with a collegial and professional approach to internal and external relationships