Assistant Hotel Manager

The Breakers Palm Beach; Florida; Sur place; USD 90 000 - 125 000; Plein temps

Résumé du poste

The Breakers Palm Beach in Florida is seeking an Assistant Hotel Manager to represent the Hotel Manager to guests and ensure exceptional hospitality throughout the guest journey. This role resolves guest concerns, coordinates pre-arrival preparations, and supports VIP and resident services with a focus on personalized attention.

A flexible schedule including weekends and holidays is required, and the position offers opportunities to lead special projects and collaborate across departments under

Qualifications

• Bachelor's degree required.
• Strong written and verbal communication.
• Excellent organizational abilities and attention to detail.
• Proven leadership and proactive, solutions-oriented approach.
• Experience in customer service, hospitality management, or hotel operations preferred.

Responsabilités

• Act as liaison between guests and Hotel Manager, addressing concerns promptly and effectively.
• Coordinate and oversee pre-arrival preparations to meet guest preferences and expectations.
• Manage VIP and resident guest reservations and services with personalized assistance.
• Lead resolution of guest issues and determine appropriate compensation and recovery actions.
• Monitor and optimize room inventory and upgrades to maximize revenue and retention.
• Maintain comprehensive documentation on VIP and resident guests for future reference.
• Collaborate with departments to ensure a seamless guest experience and support special projects.

Connaissances

Communication skills

Organizational skills

Leadership

Customer service

Formation

Bachelor's degree

Master's degree preferred

Description du poste

Job Summary

The Assistant Hotel Manager is responsible for representing the Hotel Manager to guests, ensuring exceptional hospitality and seamless service throughout the guest experience. This role involves resolving guest concerns promptly and professionally, coordinating pre-arrival preparations, and acting as an ambassador for VIP guests. Additionally, the Assistant Hotel Manager leads special projects and initiatives assigned by senior management. A flexible schedule is required, including weekends and holidays.

Responsibilities

• Act as a liaison between guests and Hotel Manager, ensuring all guest concerns, complaints, and service issues are addressed promptly and effectively.
• Coordinate and oversee all pre-arrival preparations to meet and exceed guest preferences, requests, and expectations.
• Manage VIP and resident guest reservations and services, providing personalized assistance and enhancing guest satisfaction.
• Lead the resolution of guest issues, determining suitable compensation and service recovery solutions where necessary.
• Monitor and optimize room inventory, assigning upgrades strategically to maximize revenue and guest retention.
• Maintain comprehensive documentation on VIP and resident guests for future reference and service improvement.
• Collaborate with various departments to ensure a seamless guest experience and implement special projects as directed by senior management.

Qualifications

• Bachelor's degree required, master's degree preferred.
• Strong written and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Proven leadership skills and a proactive, solutions-oriented approach.
• Previous experience in customer service, hospitality management, leadership, and/or hotel operations is preferred.