Assistant Head Teller — Lead, Train & WOW Member Service

Community First Credit Union | Wisconsin; Manitowoc (WI); Sur place; USD 41 000 - 52 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Amazing Pension program

Competitive compensation

Generous paid time off

Day time hours

Commitment to work/life balance and社区

Résumé du poste

Community First Credit Union in Manitowoc, Wisconsin, is seeking an Assistant Head Teller to support the Head Teller, troubleshoot questions, and guide staff while delivering a WOW experience to members.

You will perform typical teller duties, identify fraudulent checks, monitor cash supply, and balance drawers and ATMs. You will also train tellers and stay current with regulatory changes and procedures.

Qualifications

• Three years’ relevant experience; prior teller and supervisory experience is preferred.
• Exceptional verbal and written communication skills.
• Familiarity with Microsoft Office suite and web-based software packages.
• The ability to work hard, find solutions, and have fun.
• Passion for providing outstanding service to our members.

Responsabilités

• Provide exceptional, WOW service to internal and external members
• Typical Teller duties including cashing checks for members, accepting loan and credit card payments, placing proper holds on deposited items for uncollected funds in accordance with CFCU policy and procedure
• Identify non-negotiable and fraudulent checks to avoid losses for the member and the credit union
• Ensure supply of money for branch needs are adequate based on legal requirements and business demand. Ensure excess cash is not kept in the branch
• Accurately balance and close cash drawer at the end of each business day, along with assisting staff with balancing cash drawers and posting errors
• Balance the ATM/CDM/recycler, general ledgers, and vault daily
• Provide guidance and training to Tellers on operating procedures, monitor regulatory and compliance changes

Connaissances

Verbal communication

Written communication

Time management

Organizational skills

Customer service

Outils

Microsoft Office

Web-based software

Description du poste

Community First Credit Union in Manitowoc, Wisconsin, is seeking an Assistant Head Teller to support the Head Teller, troubleshoot questions, and guide staff while delivering a WOW experience to members.

You will perform typical teller duties, identify fraudulent checks, monitor cash supply, and balance drawers and ATMs. You will also train tellers and stay current with regulatory changes and procedures.