Assistant Head Teller

Ultipro; Manitowoc (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Pension program

Competitive pay

Paid time off

Daytime hours

Work-life balance

Community service

Job summary

Community First Credit Union in Manitowoc, WI seeks an Assistant Head Teller to support the Head Teller, supervise teller activities, and ensure operational soundness while delivering a WOW member experience. You will balance cash drawers, monitor ATM/CDM activity, train tellers, handle daily duties, and help manage cash and compliance in a friendly, team-driven environment with daytime hours.

Three years’ experience, supervisory background preferred; strong communication, time management, and

Qualifications

• Three years’ relevant experience; prior teller and supervisory experience preferred.
• Exceptional verbal and written communication skills.
• Strong time management and organizational skills.
• Familiarity with Microsoft Office and web-based software packages.
• Passion for providing outstanding service to members.

Responsibilities

• Provide exceptional WOW service to internal and external members.
• Balance and close cash drawer daily and assist with balancing cash drawers and postings.
• Balance ATM/CDM/recycler, general ledgers, and vault daily.
• Provide guidance and training to Tellers on operating procedures and regulatory changes.

Skills

Experience

Teller experience

Supervisory experience

Communication skills

Time management

Organizational skills

Microsoft Office

Problem solving

Team leadership

Tools

Microsoft Office

Job description

Manitowoc Branch
Manitowoc, WI 54220, USA

Description

As an Assistant Head Teller, you will work closely with the Head Teller to provide support on the Teller line by troubleshooting questions, giving guidance, and ensuring operational soundness, while providing a WOW experience to our members. Grow your operational expertise and leadership ability, while continuing to do the things you love as a Teller. Community First's pace, engaging team, amazing members, and opportunities for advancement keep it exciting as you broaden your skills and grow with us!

As an Assistant Head Teller with Community First Credit Union, you will:

• Provide exceptional, WOW service to internal and external members
• Typical Teller duties including cashing checks for members, accepting loan and credit card payments, placing proper holds on deposited items for uncollected funds in accordance with CFCU policy and procedure
• Identify non-negotiable and fraudulent checks to avoid losses for the member and the credit union
• Ensure supply of money for branch needs are adequate based on legal requirements and business demand. Ensure excess cash is not kept in the branch
• Accurately balance and close cash drawer at the end of each business day, along with assisting staff with balancing cash drawers and posting errors
• Balance the ATM/CDM/recycler, general ledgers, and vault daily
• Provide guidance and training to Tellers on operating procedures, monitor regulatory and compliance changes

We are open in the driveup from 7 a.m. to 6 p.m. Monday through Friday, and open in the lobby from 8:30 to 5 p.m. Monday through Wednesday, and from 8:30 to 6 p.m. on Thursday and Friday. On Saturdays, we are open in both the lobby and the driveup from 8 a.m. until noon. The schedule for this position encompasses our hours of operation, including a rotating Saturday morning.

We are looking for a combination of:

• Three years’ relevant experience; prior teller and supervisory experience is preferred
• Exceptional verbal and written communication skills, strong time management and organizational skills
• Familiarity with Microsoft office suite and web-based software packages
• The ability to work hard, find solutions, and have fun
• Passion for providing outstanding service to our members – internal and external

We also offer:

• Amazing Pension program (only 8% of private employers continue to offer!)
• Competitive compensation
• Generous paid time off
• Day time hours
• A commitment to work/life balance and community service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.